IT Support Specialist
Há 6 dias
About Diconium Portugal
Dpt Diconium Portugal, Unipessoal Lda is a leading company in software development and digital solutions. Our team of experts works on projects that create value from software, data, and AI, enabling businesses to achieve more with less.
Job Overview
We are looking for an experienced IT Service Desk Engineer to join our global team of experts in Lisbon, Portugal. As an IT Service Desk Engineer, you will work on supporting our service desk team, processing and monitoring of service requests and incidents, provision and support of hardware and software, and on-site support at our locations in Portugal.
Key Responsibilities
- Support our service desk team with high-quality customer service skills.
- Process and monitor service requests and incidents in a timely and efficient manner.
- Provide technical support for hardware and software issues.
- Perform on-site support at our locations in Portugal as required.
- Collaborate with colleagues to resolve complex technical issues.
Requirements
- At least 2 or 3 years of experience as an IT Service Desk Engineer.
- Experience with ticket systems, software distributors, and remote tools.
- Technical expertise in Windows, Mac, and iPhones.
- Familiarity with Azure, M365, Jira, Insight, Jamf (advantageous).
- Candidates should have excellent communication skills, both written and verbal.
- The ability to work autonomously and stay calm under pressure.
- A friendly and easy-going personality with excellent interpersonal skills.
- Strong problem-solving skills and analytical thinking.
What We Offer
As a member of our team, you can expect:
- A competitive salary of around €40,000 - €60,000 per year, depending on experience.
- A comprehensive benefits package including health insurance, pension plan, and other perks.
- Ongoing training and professional development opportunities.
- A dynamic and inclusive work environment with a strong focus on diversity and sustainability.
- The opportunity to work with a global team of experts and contribute to exciting projects.
Why Join Us?
Diconium Portugal is a company that values and recognizes the unique perspectives and experiences of each individual. We welcome and cherish every single application equally, regardless of background or identity. We stand up against any type of discrimination and harassment based on gender, age, skin color, religion, sexual orientation, origin, disability, gender identity, and other protected characteristics.
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