Cloud Delivery Manager Position

2 semanas atrás


Lisboa, Lisboa, Portugal Devoteam Tempo inteiro

Job Summary:

We are seeking a seasoned Service Delivery Manager to join our team at Devoteam Managed Services. As a key member of our cloud delivery team, you will be responsible for ensuring the smooth operation of our managed services, aligning daily activities with client requirements and service level agreements.

Key Responsibilities:

  • Manage the delivery of managed services, ensuring daily operations meet SLAs and client needs
  • Monitor KPIs specific to managed services, such as response times, availability, and performance
  • Implement continuous improvement initiatives in managed services processes to optimize performance and elevate service levels
  • Serve as the primary point of contact for managed services clients, facilitating communication and expectation management
  • Collaborate with technical teams to ensure quick and effective responses to client incidents and requests

Requirements:

  • Bachelor's degree in Management, Information Technology, or a related field
  • Minimum 4 years of experience in service delivery management, preferably in managed services
  • Practical knowledge of ITIL or other service management methodologies
  • Experience with monitoring and incident management tools specific to managed services
  • Ability to interpret performance data and identify trends and improvement opportunities

What We Offer:

  • An estimated salary of $85,000 per year, commensurate with experience
  • A dynamic work environment with opportunities for growth and professional development
  • A collaborative team culture that values diversity, creativity, and excellence


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