Technical Solutions Expert
Há 6 dias
Company Overview:
">Lumine Group is a global leader in architecting the future of connectivity in the communications and media industry. Our mission is to illuminate the potential of communications and media software businesses, fostering a collaborative ecosystem of professionals, customers, and partners.
">Estimated Salary: $100,000 - $120,000 per year
">About Us:
">We take pride in being buy-and-hold forever acquirers, meaning we never sell an acquired business. We believe in the businesses we acquire and the people behind them, developing long-term, sustainable growth strategies.
">Job Description:
">We are seeking a Technical Solutions Expert to join our Professional Services team. As a key member of our team, you will participate in all phases of customer implementations, from requirements gathering to go-live activities.
">Responsibilities:
">- ">
- Provide post-sales services for software implementation, scripting, upgrades, and migrations.">
- Work closely with customers and project teams to ensure all deliverables are executed successfully, with quality, on time, and on budget.">
- Gather requirements for solution delivery, working closely with customers, vendors, understanding use cases, commands, and parameters.">
- Drive onsite project workshops and consultation with customers.">
- Provide customer-facing technical documentation, including Acceptance Test Plans.">
- Maintain detailed issue tracking, action items, and troubleshoot customer issues throughout the project.">
- Deliver onsite and/or remote product training to customers.">
- Conduct knowledge transfer to handoff projects to technical support.">
- Act as a liaison between customers, sales, other professional services colleagues, engineering, and technical support.">
- Develop best practices for the services team.">
Required Skills and Qualifications:
">To succeed in this role, you will need:
">- ">
- Bachelor's degree in computer science, computer engineering, or a related technical discipline.">
- Minimum 3 years' experience in a customer-facing role, implementing complex software solutions.">
- Excellent communication, facilitation, and organization skills.">
- A strong desire to learn, experience new challenges, and grow into positions of increasing responsibility.">
- Demonstrated ability to influence customers, internal stakeholders, and technical teams through credible knowledge and experience, persuasion, and influencing skills.">
- Possess superior written and oral communication, time management, organizational, and presentation skills with the ability to negotiate and collaborate to achieve vision.">
- Strong ability to work independently within virtual teams, across multiple time zones.">
- Positive attitude and strong work ethic.">
- Ability to manage customer expectations.">
- Strong analytical problem-solving skills, expert troubleshooting skills, and ability to solve technical challenges.">
- Strong VM, Unix/Linux, and Unix shell scripting skills.">
- Experience developing with JavaScript, Python, Perl.">
- Experience working with SQL and knowledge of relational data models.">
- Knowledge of Security architectures and firewalls.">
- Network knowledge and skills (TCP/IP, UDP, routing protocols, layer 2 and 3 switches, firewalls, load balancers, etc.).">
- Knowledge of telecommunications domain and standards (TR-069, DOCSIS, PacketCable, GPON, Metro Ethernet, DHCP, etc.).">
- Prior experience of Cloud Computing concepts (AWS, GCP, Microsoft Azure).">
- Experience working with BSS/OSS must.">
- Understanding of complex deployment architectures and ability to design scalable and HA systems.">
- Willingness to work flexible hours.">
- Ability to travel internationally up to 25% of the time.">
- Excellent command, highly proficient in spoken and written English.">
Benefits:
">We offer a competitive salary range of $100,000 - $120,000 per year, plus additional benefits, including:
">- ">
- Health insurance.">
- Retirement plan.">
- Professional development opportunities.">
- Flexible work arrangements.">
- Generous paid time off.">
Others:
">Lumine Group is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from candidates of all backgrounds and perspectives.
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