Technical Solutions Expert

Há 6 dias


Lisboa, Lisboa, Portugal Advantage 360 Tempo inteiro

Company Overview:

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Lumine Group is a global leader in architecting the future of connectivity in the communications and media industry. Our mission is to illuminate the potential of communications and media software businesses, fostering a collaborative ecosystem of professionals, customers, and partners.

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Estimated Salary: $100,000 - $120,000 per year

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About Us:

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We take pride in being buy-and-hold forever acquirers, meaning we never sell an acquired business. We believe in the businesses we acquire and the people behind them, developing long-term, sustainable growth strategies.

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Job Description:

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We are seeking a Technical Solutions Expert to join our Professional Services team. As a key member of our team, you will participate in all phases of customer implementations, from requirements gathering to go-live activities.

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Responsibilities:

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  • Provide post-sales services for software implementation, scripting, upgrades, and migrations.">
  • Work closely with customers and project teams to ensure all deliverables are executed successfully, with quality, on time, and on budget.">
  • Gather requirements for solution delivery, working closely with customers, vendors, understanding use cases, commands, and parameters.">
  • Drive onsite project workshops and consultation with customers.">
  • Provide customer-facing technical documentation, including Acceptance Test Plans.">
  • Maintain detailed issue tracking, action items, and troubleshoot customer issues throughout the project.">
  • Deliver onsite and/or remote product training to customers.">
  • Conduct knowledge transfer to handoff projects to technical support.">
  • Act as a liaison between customers, sales, other professional services colleagues, engineering, and technical support.">
  • Develop best practices for the services team.">
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Required Skills and Qualifications:

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To succeed in this role, you will need:

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  • Bachelor's degree in computer science, computer engineering, or a related technical discipline.">
  • Minimum 3 years' experience in a customer-facing role, implementing complex software solutions.">
  • Excellent communication, facilitation, and organization skills.">
  • A strong desire to learn, experience new challenges, and grow into positions of increasing responsibility.">
  • Demonstrated ability to influence customers, internal stakeholders, and technical teams through credible knowledge and experience, persuasion, and influencing skills.">
  • Possess superior written and oral communication, time management, organizational, and presentation skills with the ability to negotiate and collaborate to achieve vision.">
  • Strong ability to work independently within virtual teams, across multiple time zones.">
  • Positive attitude and strong work ethic.">
  • Ability to manage customer expectations.">
  • Strong analytical problem-solving skills, expert troubleshooting skills, and ability to solve technical challenges.">
  • Strong VM, Unix/Linux, and Unix shell scripting skills.">
  • Experience developing with JavaScript, Python, Perl.">
  • Experience working with SQL and knowledge of relational data models.">
  • Knowledge of Security architectures and firewalls.">
  • Network knowledge and skills (TCP/IP, UDP, routing protocols, layer 2 and 3 switches, firewalls, load balancers, etc.).">
  • Knowledge of telecommunications domain and standards (TR-069, DOCSIS, PacketCable, GPON, Metro Ethernet, DHCP, etc.).">
  • Prior experience of Cloud Computing concepts (AWS, GCP, Microsoft Azure).">
  • Experience working with BSS/OSS must.">
  • Understanding of complex deployment architectures and ability to design scalable and HA systems.">
  • Willingness to work flexible hours.">
  • Ability to travel internationally up to 25% of the time.">
  • Excellent command, highly proficient in spoken and written English.">
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Benefits:

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We offer a competitive salary range of $100,000 - $120,000 per year, plus additional benefits, including:

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  • Health insurance.">
  • Retirement plan.">
  • Professional development opportunities.">
  • Flexible work arrangements.">
  • Generous paid time off.">
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Others:

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Lumine Group is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from candidates of all backgrounds and perspectives.


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