Offshore Operations Team Lead

Há 6 dias


Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiro
Lead Offline Operations & Customer Service for Europe

We're seeking a seasoned team lead to oversee offline operations and customer service in Europe, ensuring seamless execution across multiple markets.

Your primary responsibilities will include leading and growing the Offline Operations & Customer Service team, managing external stakeholders, and driving process improvements to enhance operational efficiency and service quality.

You'll work closely with global teams to adopt best practices, develop new services, and implement quality enhancements. Your expertise in managing retail operations, preferably in e-commerce or logistics, will be valuable in this role.

As a skilled leader, you'll mentor and develop team leads, drive a high-performance culture, and make informed decisions to improve our operations.

Key Qualifications:


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