Nordic Customer Success Manager

Há 4 dias


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

Company Overview
Zendesk, Inc. is a leading customer service platform that helps businesses deliver exceptional experiences to their customers.

Estimated Salary: $80,000 - $110,000 per year, depending on experience.

Job Description:

We are seeking a highly motivated and results-driven Nordic Customer Success Manager to join our team in Lisbon. As a key member of our Global Scaled Customer Success organization, you will be responsible for working closely with customers across multiple segments and industries, delivering 1:1 engagements through comprehensive discovery and expert recommendations, facilitating 1:Many webinar events, and scaled campaigns.

A Day in the Life:

  • Working across a large cohort of different types of customers, from small Retail to larger Enterprise organizations.
  • Cross-functional collaboration with Zendesk Advocacy/Support, Sales, Renewals, Professional Services, and more.
  • Utilizing data and insights to inform your approach, shape your discovery, and bolster your recommendations.
  • Forecasting and mitigating risk to ensure growth and drive customer satisfaction.
  • Developing a deep understanding of Zendesk's products and capabilities, including consultation, demos, and standard processes for quick wins, as well as advanced product features and integrations.
  • Hosting weekly online events to educate customers and facilitate peer-to-peer learning.
  • Producing short videos to convey complex concepts in an easily digestible format.
  • Bolstering outreach campaigns to entice customers to engage with Zendesk and realize the value of our partnership.

Requirements:

  • Fluent English language skills.
  • One of the following languages: Dutch, Swedish, Finnish, Danish, or Norwegian.
  • The right to work in Lisbon (no visa sponsorship available).

Benefits:

  • A competitive salary range of $80,000 - $110,000 per year.
  • A dynamic and fast-growing work environment.
  • The opportunity to shape something new and make a significant impact from day one.


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