Senior Customer Experience Specialist

Há 3 dias


Lisboa, Lisboa, Portugal Catawiki Tempo inteiro

Role Overview: Catawiki is a one-of-a-kind marketplace for buying and selling special objects. As a growing, diverse, and sustainable scale-up, we're on a mission to become the world's most popular destination for special objects.

About the Job: We're seeking a CX International Specialist to engage and delight our customers by solving complex challenges and managing disputes and complaints. You'll ensure customer queries are addressed and resolved in a timely manner via various channels. In this role, you'll mediate between customers and find solutions that work for both parties.

Your Responsibilities:

  • Solve customer inquiries and complaints through email, phone, or chat communications.
  • Moderate disputes between buyers and sellers.
  • Provide exceptional customer service to ensure customer satisfaction and retention.
  • Collaborate with Sales and Experts teams to improve the overall customer experience.

Requirements:

  • Professional communication skills in French and English.
  • Strong analytical and critical thinking skills.
  • Prior experience in customer experience/service environment or customer-related roles (hospitality, tourism, retail, call-center, etc.).
  • Ability to switch between various customer channels quickly.

We Offer:

  • A competitive Annual Gross Base Salary of €20,000 - €25,000.
  • Health Insurance from day 1 (including dental coverage).
  • Transportation costs covered by Catawiki.

About Us: At Catawiki, we value diversity and inclusion. Our offices in Amsterdam, Paris, and Lisbon are designed to inspire and connect. We foster an inclusive and queer-friendly work environment where every Catawikian feels welcomed and empowered. When you join us, you'll receive a €100 Catavoucher and enjoy extra days off for significant life events.



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