Senior Customer Experience Specialist
Há 3 dias
Role Overview: Catawiki is a one-of-a-kind marketplace for buying and selling special objects. As a growing, diverse, and sustainable scale-up, we're on a mission to become the world's most popular destination for special objects.
About the Job: We're seeking a CX International Specialist to engage and delight our customers by solving complex challenges and managing disputes and complaints. You'll ensure customer queries are addressed and resolved in a timely manner via various channels. In this role, you'll mediate between customers and find solutions that work for both parties.
Your Responsibilities:
- Solve customer inquiries and complaints through email, phone, or chat communications.
- Moderate disputes between buyers and sellers.
- Provide exceptional customer service to ensure customer satisfaction and retention.
- Collaborate with Sales and Experts teams to improve the overall customer experience.
Requirements:
- Professional communication skills in French and English.
- Strong analytical and critical thinking skills.
- Prior experience in customer experience/service environment or customer-related roles (hospitality, tourism, retail, call-center, etc.).
- Ability to switch between various customer channels quickly.
We Offer:
- A competitive Annual Gross Base Salary of €20,000 - €25,000.
- Health Insurance from day 1 (including dental coverage).
- Transportation costs covered by Catawiki.
About Us: At Catawiki, we value diversity and inclusion. Our offices in Amsterdam, Paris, and Lisbon are designed to inspire and connect. We foster an inclusive and queer-friendly work environment where every Catawikian feels welcomed and empowered. When you join us, you'll receive a €100 Catavoucher and enjoy extra days off for significant life events.
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