Senior Business Partnerships Manager
Há 1 mês
About the Role
At Zyte, we're dedicated to empowering our customers to extract the data they need to innovate and grow their businesses. As a Strategic Customer Success Manager, you'll play a crucial role in ensuring our customers derive maximum value from our products, leading to renewals, expansions, and advocacy in the market.
Key Responsibilities
- Act as a day-to-day point of contact and first point of escalation for customer concerns relating to any aspect of service.
- Advocate for customer needs across internal Zyte teams (SPM, Maintenance, etc).
- Coordinate and drive customer technical requests or issues that sit with any Zyte team (Data Maintenance, SPM, Infra, etc).
- Partner with Product, Support, Sales, and Delivery teams to deliver exceptional service to our customers.
- Proactively identify and implement CX improvements through regular reviews of service for this customer.
- Deliver formal status updates regularly, reporting on all aspects of service provided by Zyte.
- Ensure consistent customer NPS and successful retention of this customer.
- Work with Sales teams on renewals and proposals for expanding our footprint.
- Successfully onboard and retain our customers by driving programs of adoption to maximize the value customers get from our products and challenging our internal organization as needed.
- Actively identify and develop new customer opportunities.
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