Senior Business Partnerships Manager

Há 1 mês


Lisboa, Lisboa, Portugal Zyte Group Tempo inteiro

About the Role
At Zyte, we're dedicated to empowering our customers to extract the data they need to innovate and grow their businesses. As a Strategic Customer Success Manager, you'll play a crucial role in ensuring our customers derive maximum value from our products, leading to renewals, expansions, and advocacy in the market.

Key Responsibilities

  • Act as a day-to-day point of contact and first point of escalation for customer concerns relating to any aspect of service.
  • Advocate for customer needs across internal Zyte teams (SPM, Maintenance, etc).
  • Coordinate and drive customer technical requests or issues that sit with any Zyte team (Data Maintenance, SPM, Infra, etc).
  • Partner with Product, Support, Sales, and Delivery teams to deliver exceptional service to our customers.
  • Proactively identify and implement CX improvements through regular reviews of service for this customer.
  • Deliver formal status updates regularly, reporting on all aspects of service provided by Zyte.
  • Ensure consistent customer NPS and successful retention of this customer.
  • Work with Sales teams on renewals and proposals for expanding our footprint.
  • Successfully onboard and retain our customers by driving programs of adoption to maximize the value customers get from our products and challenging our internal organization as needed.
  • Actively identify and develop new customer opportunities.


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