Czech-Speaking Technical Support Expert
4 semanas atrás
Explore a dynamic opportunity to provide top-notch technical support to Microsoft enterprise customers as a Technical Support Specialist in Lisbon.
Key Responsibilities:
• Deliver exceptional technical support for Office 365, Microsoft Teams, and Azure Active Directory through expert troubleshooting and collaboration with engineers, product groups, and management.
• Maintain high customer satisfaction by effectively managing expectations and providing efficient support in Czech and English.
• Ensure all requests adhere to the Service Level Agreement (SLA) and document technical work for future reference.
Requirements:
• Strong technical expertise in Office 365, Exchange Online, and networking protocols (Kerberos, DNS, NTLM, etc.).
• Experience working with Azure Active Directory Connect, Active Directory, and PowerShell is essential.
• Excellent communication skills in Czech and English (both written and spoken) are required.
• A customer-focused mindset with the ability to thrive in a fast-paced, dynamic environment is crucial.
What We Offer:
• Competitive salary and benefits, including meal and holiday allowances.
• Health insurance starting from day one.
• A relocation package: assistance with your move to Lisbon, including a fully equipped company-rented apartment for the first 14 months, with all expenses covered.
• Flight reimbursement and a free annual flight back to your home country.
• Continuous development opportunities and access to Microsoft's latest technology.
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