Czech-Speaking Technical Support Expert

4 semanas atrás


Lisboa, Lisboa, Portugal Hartmann Recruitment Tempo inteiro

Explore a dynamic opportunity to provide top-notch technical support to Microsoft enterprise customers as a Technical Support Specialist in Lisbon.

Key Responsibilities:

• Deliver exceptional technical support for Office 365, Microsoft Teams, and Azure Active Directory through expert troubleshooting and collaboration with engineers, product groups, and management.

• Maintain high customer satisfaction by effectively managing expectations and providing efficient support in Czech and English.

• Ensure all requests adhere to the Service Level Agreement (SLA) and document technical work for future reference.

Requirements:

• Strong technical expertise in Office 365, Exchange Online, and networking protocols (Kerberos, DNS, NTLM, etc.).

• Experience working with Azure Active Directory Connect, Active Directory, and PowerShell is essential.

• Excellent communication skills in Czech and English (both written and spoken) are required.

• A customer-focused mindset with the ability to thrive in a fast-paced, dynamic environment is crucial.

What We Offer:

• Competitive salary and benefits, including meal and holiday allowances.

• Health insurance starting from day one.

• A relocation package: assistance with your move to Lisbon, including a fully equipped company-rented apartment for the first 14 months, with all expenses covered.

• Flight reimbursement and a free annual flight back to your home country.

• Continuous development opportunities and access to Microsoft's latest technology.



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