IT Operations Specialist

Há 5 dias


Lisboa, Lisboa, Portugal Inetum Tempo inteiro

We are looking for a highly skilled IT Change Manager to join our Inetum team in Porto or Lisbon, Portugal.

About the Role

This position is responsible for managing the process and life cycle of all changes, ensuring minimal disruption to our services. The ideal candidate will have experience with ServiceNow and Office, as well as strong knowledge of ITIL.

Key Responsibilities:
  • Manage change requests and ensure they are properly registered in our management platform
  • Work closely with our change agents to identify and prioritize changes
  • Maintain consistent and continuous information for our company
  • Align metrics and ensure key performance indicators (KPIs) are met
  • Deliver exceptional stakeholder service and maintain effective communication
Requirements:
  • Professional experience in IT operations or a related field
  • Excellent communication and analytical skills
  • Experience with ServiceNow and Office
  • Strong knowledge of ITIL
  • Fluency in English is mandatory
What We Offer:

A competitive salary of €45,000 - €55,000 per year, depending on experience. We also offer hybrid work arrangements, with 2 days per week spent in our office in Porto or Lisbon.


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