Lead Telesales Campaigns Professional

2 semanas atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

A Randstad is the number 1 human resources company worldwide and a leader in Portugal. With presence across the country, it offers job opportunities in various business sectors such as industry, customer support services, sales, IT technologies, finance and banking, hospitality, tourism and catering, and human resources among others.

Here you will find your next professional opportunity #humanforward

Randstad operates in Portugal and around the world as a leader in the human resources area for several business sectors. The Technologies area works exclusively in the IT & Telecom sector, providing unique professional development opportunities.

Job Description:

Our ideal candidate will lead assigned telesales campaigns to achieve their objectives. This includes identifying causes of deviations (database, supplier, script), proposing action plans, and following up with suppliers involved. They will also monitor and provide feedback on the results of the KPIs of assigned campaigns and agents. Additionally, they will report on campaign deviations and improvement actions, monthly estimates of sales, contacts, and ANP of campaigns, implementation of agent incentive systems, monitoring of the impact on service improvement, tutoring of sponsors' visits to platforms, submission of customer segments, modeling proposal, and testing, control of dialing systems.

Requirements:

  • Experience in managing teams and commercial services in different roles
  • Experience in analyzing scripts, call auditing, and calibrations
  • Analytical skills, proactive attitude, positive attitude, and team spirit
  • Results-oriented and focused on continuous improvement

Offer:

The salary conditions are based on experience and demonstrated knowledge. You will work in an environment of constant technological innovation, collaborate with an exciting and dynamic team, and have access to training and development opportunities.

The estimated salary for this role is around €30,000 - €40,000 per year, depending on experience. Apply now through our website here.



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