Customer Success Professional with Hybrid Flexibility

1 semana atrás


Braga, Braga, Portugal Cross Border Talents Tempo inteiro

At Cross Border Talents, we are seeking an experienced Customer Success Professional to join our team in Braga, Portugal. As a key member of our customer service department, you will play a vital role in delivering exceptional service and creating unforgettable customer experiences.

About the Role:
  • This is a permanent contract with a 3-month trial period, offering a unique opportunity for career growth and development.
  • The successful candidate will be responsible for providing top-notch customer support via phone, chat, and email, ensuring seamless resolution of issues and maintaining high levels of customer satisfaction.

We offer a competitive salary package, including a base salary of €830 per month, as well as performance bonuses tied to individual and team achievements. Our comprehensive benefits program includes private health insurance coverage after six months of employment.

What You'll Do:
  1. Be the friendly voice and expert face of our brand, delivering exceptional customer service and creating lasting relationships with our users.
  2. Assist customers with their meal card-related inquiries, troubleshooting, and account management, providing tailored support to maximize the benefits of their meal card solutions.
  3. Maintain a high level of customer satisfaction by staying responsive, empathetic, and solution-oriented, ensuring a seamless customer journey from start to finish.
Your Skills and Qualifications:
  • Fluent in French (C2) with excellent written and spoken communication skills, and a good command of English (B2).
  • Experience in customer service or a related field, with a natural knack for problem-solving and a passion for delivering exceptional results.
  • Tech-savvy, adaptable, and able to manage multiple platforms and channels, with a strong focus on teamwork and collaboration.
Perks You'll Love:
  • Meal & Transport Allowances: Boost your income with daily meal perks and monthly transport support.
  • Performance Bonuses: Your hard work will pay off with additional bonuses tied to performance.
  • Health Benefits: After 6 months, you'll enjoy private health insurance coverage.
  • Career Growth: Join a company where your skills and efforts are recognized, with opportunities for development and progression.


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