Microsoft Polish Technical Support Specialist Lisbon Role

2 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

Job Title: Technical Support Specialist for Microsoft in Lisbon

About the Role: We are seeking a highly motivated and customer-focused Technical Support Specialist to join our team in Lisbon. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers on the Partner Center Platform.

Key Responsibilities:

  1. Provide technical support to customers via phone, email, and chat
  2. Work with customers to resolve technical issues and improve their experience
  3. Collaborate with internal teams to determine technical support pain areas and provide feedback
  4. Achieve CPE team goals and time to resolution or escalation metrics

Requirements:

  • Native Polish speaker
  • Fluency in English (minimum B2)
  • Customer service experience (technical support environment preferred)

What We Offer:

  • Location: Lisbon – a vibrant and sunny city in Europe
  • Full relocation support, including flight tickets and accommodation
  • One flight per year to your home country (within Europe)
  • Health insurance from day one
  • Ongoing certification and training opportunities

About Us: We are a leading global provider of customer experience solutions, with a strong presence in Europe. We offer a dynamic and supportive work environment, with a focus on employee development and well-being.



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