Customer Service Representative for International Clients

3 semanas atrás


Porto, Porto, Portugal Blu Selection Tempo inteiro

**Company Overview**

We are Blu Selection, a multinational organization specializing in sales and customer service solutions. Our company takes pride in providing an exceptional work environment, career development opportunities, and comprehensive support to our employees.

 

Salary:

The estimated salary for this role is between €1040-€1298 gross per month, depending on whether you choose to have free accommodation or not. Additionally, you will receive nearly full pay during your training period (1-4 weeks) if you are successful. You can also expect reimbursement of your initial flight expenses after 3 months and assistance with paperwork, opening a bank account, etc. upon your arrival.

 

Job Description:

We are seeking a dedicated Customer Service Agent to join our team in Lisbon. As a Customer Service Agent, you will be responsible for providing top-notch support services to our clients through various channels, including phone, email, chat, and social media. Your primary goal will be to offer the best possible answers and solutions to our customers' queries and concerns in a timely and efficient manner.

 

Key Responsibilities:**

  • Offering dedicated customer support services to assist users with account inquiries, technical support, and other related issues.
  • Providing the best possible answers and solutions to questions and concerns from customers.
  • Delivering calm and resourceful troubleshooting for customer queries regarding information about service disruptions.
  • Being in contact with other departments and redirecting related cases and issues to appropriate departments.

 

Required Skills and Qualifications:**

  • You should speak a native level of Dutch and at least a B2 level of English.
  • You should know the value and impact that a good customer experience can create.
  • You should be an attentive listener, comfortable, and skillful at communicating with people.
  • You should enjoy being energetic, innovative, and working proactively at a fast pace.
  • You should get excited about intercultural communication and the expatriate lifestyle.

 

Benefits:

  • Type of Contract: A fixed-term contract (6-12 months) renewable.
  • Working Hours: 8-5 PM from Monday to Friday.
  • Training: Have a kick-start to your career with the intensive training that we offer to our new employees.
  • Free Portuguese lessons, cooking classes, sports activities, and social events organized by us.
  • Private health insurance after 6 months of contract.
  • Portuguese public holidays and 22 days of paid holidays.

 

Living in Lisbon:

Lisbon is a very colorful and vibrant city to live in with a rich cultural history. You will be surrounded by friendly people, living good vibes, and a happy-go-lucky urban life. The warm climate all year round and sunny beach life next to the Atlantic make it an ideal location for those who love to enjoy the outdoors. With a large English-speaking local community and international environment, you will find it easy to adapt to your new surroundings.



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