IT Support Specialist for FinTech Platform
Há 3 dias
Company Overview: Our company delivers exceptional recruitment services on a global scale, providing an innovative approach that connects candidates and clients seamlessly. We are working with a leading Outsourcing / BPO consultancy in Portugal, seeking to onboard an IT Support Specialist for a FinTech platform.
Salary: The estimated salary for this role is €45,000 per annum, plus bonuses, reflecting the competitive remuneration package offered by our client.
Job Description: As an IT Support Specialist, you will provide technical support in French (for customers) and English (for developers) via chat and voice channels. You will troubleshoot and resolve product-related issues using MySQL, collaborate with team members, and escalate complex issues to the development team when necessary. Your primary goal will be to ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction.
Required Skills and Qualifications: To succeed in this role, you should be native or fluent in French, both verbal and written, and have a strong understanding of MySQL. Fluency in English (minimum B2 level) is also essential. Knowledge of Postman is considered an advantage, and prior work experience is not required, but a solid knowledge of MySQL is crucial. A knack for technology and providing outstanding customer support is also vital for this position.
Benefits: As part of our dynamic multilingual, multicultural, and creative team, you will receive a competitive remuneration package, guidance, and tools to reach your full potential. You will also have the ability to work remotely from the comfort of your home, monthly performance bonus, and work from Home monthly allowance.
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