German-Speaking Customer Support Specialist
4 semanas atrás
Customer Support Role in Braga
We are seeking a dedicated and customer-focused German-Speaking Customer Support Advisor to join our remote team in Braga, Portugal. As a key player in providing excellent support to our German-speaking customers, you will be the first point of contact for our clients, providing top-notch support and assistance via phone, email, and chat.
Responsibilities:
- Engage with German-speaking customers to provide top-notch support and assistance.
- Resolve customer inquiries and issues promptly and effectively, ensuring high levels of customer satisfaction.
- Collaborate with other remote team members to enhance the customer experience and improve service quality.
- Stay up-to-date with our products and services to provide accurate and relevant information to customers.
- Identify and escalate issues to appropriate teams when necessary to ensure quick resolution.
What We Offer:
- Competitive Salary: Enjoy a competitive salary along with performance-based incentives.
- Comprehensive Benefits: Health insurance, wellness programs, and other perks to support your well-being.
- Career Growth: Opportunities for professional development and career advancement within the company.
- Flexible Work Environment: Benefit from the flexibility of working remotely while being part of a supportive and dynamic team.
- Cultural Integration: Access to language courses, cultural orientation programs, and social events to help you feel connected to our team and the local community.
Requirements:
- Native or near-native fluency in German.
- EU ID or Portuguese Residence card.
- Residing in the North of Portugal.
- Excellent communication and problem-solving skills.
- A positive and proactive attitude with a passion for delivering outstanding customer experiences.
- Previous experience in customer support or a similar role is a plus, but not required.
- Ability to work independently and efficiently in a remote work environment.
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