Digital Experience Designer

4 semanas atrás


Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro
About Us

Sitel Corp. is a global leader in the customer experience (CX) industry with 170,000 associates across the globe.

Job Summary

We are seeking an experienced UX Researcher to join our AI department in Lisbon, Portugal (UTC+1 time zone). The successful candidate will play a crucial role in shaping the future of CX and driving the success of our GenAI-powered products by understanding user needs, behaviors, and pain points.

Key Responsibilities
  • Plan, design, and conduct qualitative and quantitative user research to understand user needs, behaviors, and motivations.
  • Synthesize research findings into clear insights that help shape product and design decisions.
  • Collaborate closely with product managers, designers, engineers, and other stakeholders to ensure research findings are translated into impactful solutions.
Requirements
  • 4+ years of experience using both qualitative and quantitative research methodologies.
  • A proven track record of delivering impactful insights for digital products, preferably in a technology-driven environment.
  • Excellent written and verbal communication skills, with the ability to present research findings effectively to different audiences.
What We Offer
  • An attractive salary of approximately €60,000 per year.
  • Ongoing professional growth and development opportunities in a dynamic, remote work environment.
  • Competitive benefits package.
  • A supportive team culture with opportunities for occasional travel for training and industry events.
How to Apply

Please note that due to the high volume of applications we receive, only shortlisted candidates will be contacted.


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