Quality Training and Development Specialist
2 semanas atrás
We are seeking a skilled Quality Training and Development Specialist to join our team at Nestlé Sa. In this role, you will play a critical part in executing a global quality program aimed at enhancing Consumer Engagement Services (CES) Europe operations.
A Day in the life of... Development and Implementation: Develop and implement standard methodologies for training, ensuring adherence to quality standards. Provide training classes to new employees and/or Service providing staff to ensure the quality of procedures according to guidelines.
Training and Development: Leverage the Learning Management System to ensure training development and accuracy of records. Review and ensure training materials and learnings' assets are monitored and maintained to quality standards. Assist in surveys related to the Voice of Customer (VoC) program.
Quality Assurance: Repair and maintain quality to different types of documentation inside the department. Partner with key stakeholders across the organization to address training compliance-related issues and work proactively to improve processes or provide training support services that reduces training risks.
Requirements:
- Advanced knowledge in German and French
- Knowledge in English or Portuguese
- Experience using help desk software and remote support tools
- Knowledge of CRM systems and social media/Community Management
- Previous knowledge on Consumer Handling (3-year experience - preferable)
What we offer:
- Development of expertise in Nestlé's Shared Services Business
- Immersion in a culturally diverse team
- Local and International Exposure
- Flexible working environment
- Engagement and wellbeing activities
- Competitive salary ($85,000 per year)
- Annual bonus according to your performance
- Meal Card
- Flex Benefits
- Nestlé Club membership with discounts in partners
- Free coffee
- Company laptop and other equipment according to professional needs
- Medical Support available at the Office
- E-learning courses and training programs
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