Business Development and Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Sitel Tempo inteiro

About Our Company:

We are a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers. With a strong focus on innovation and excellence, we strive to make a positive impact in the lives of those we serve.

Job Overview:

This is an exciting opportunity to join our team as a Business Development and Support Specialist, working closely with our clients to develop and implement effective customer service strategies. As a key member of our support team, you will be responsible for resolving complex customer inquiries, providing exceptional support, and driving business growth through proactive problem-solving.

Responsibilities:

  • Develop and maintain strong relationships with clients, understanding their unique needs and preferences.
  • Provide expert-level support to clients, addressing complex customer inquiries and issues through multiple communication channels.
  • Analyze customer feedback and data to identify trends and areas for improvement, implementing recommendations to enhance overall customer experience.
  • Collaborate with internal stakeholders to develop and deliver high-quality training programs, ensuring seamless knowledge transfer and skill development.
  • Contribute to the development of business growth strategies, leveraging insights from client interactions to drive revenue expansion.
  • Stay up-to-date with industry trends and best practices, applying knowledge to continuously improve processes and services.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Proven track record of success in customer-facing roles, with a strong focus on problem-solving and relationship-building.
  • Excellent communication and interpersonal skills, with the ability to adapt to diverse client cultures and personalities.
  • Strong analytical and critical thinking skills, with the ability to analyze complex data and provide actionable insights.
  • Proficiency in CRM software, ticketing systems, and other relevant tools.

Benefits:

  • Competitive salary: €45,000 - €60,000 per annum.
  • Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Ongoing professional development opportunities, including training programs and conference sponsorships.
  • A dynamic and supportive work environment, with regular team-building activities and social events.

Why Join Us?

At Sitel, we pride ourselves on creating a workplace that values diversity, inclusivity, and employee well-being. As a Business Development and Support Specialist, you will have the opportunity to work with a talented team of professionals, driving business growth and making a real difference in the lives of our clients and their customers.



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