Travel Specialist with Aviation Expertise
2 semanas atrás
We are seeking a highly skilled Travel Booking Specialist to join our team in Lisbon, Portugal. This is an exciting opportunity for a dynamic and customer-focused individual to work in the aviation industry.
About the Role:The successful candidate will be responsible for managing incoming queries in a customer service environment, handling both inbound and outbound calls and emails, gathering information from customers, and ensuring resolutions of queries. They will also assist clients with upgrades, rescheduling, bookings, doubts, claims, etc., and converse with clients to understand their needs regarding financial consideration, travel dates, destination, and travel packages.
Key Responsibilities:
- Manage incoming queries in a customer service environment
- Handle inbound and outbound calls and emails
- Gather information from customers and ensure query resolutions
- Assist clients with upgrades, rescheduling, bookings, doubts, claims, etc.
- Converse with clients to understand their needs
About You:
To succeed in this role, you should have a native level of German and good level of English. You should be passionate about the Travel and Tourism industry, preferably with studies or experience in this field. GDS-experience is a plus, as well as having a professional attitude and strong customer service skills.
You should also have excellent listening and communication skills, be willing to learn and develop new skills, and be dynamic and self-motivated. As a team player, you should be open-minded and willing to work in an international and multicultural environment. Finally, you must hold EU Citizenship or a valid work permit for Portugal.
What We Offer:
As a Travel Booking Specialist, you can expect a competitive salary of 45,000€ per annum, plus additional benefits. These include a package in line with the market, meal vouchers, reimbursement of some transportation costs, private health insurance, and dental plan. If you live outside Portugal, you may also be eligible for reimbursement of the initial flight ticket after 6 months within the company, as well as 12 months of accommodation for a monthly fee of 280€.
About Our Company:
Our company is a leading Customer Experience Specialist with a global presence and over 50,000 employees. We provide customer service experiences on behalf of some of the world's most progressive brands, mainly from the Travel and Tourism Industry. With a fast-paced and challenging environment, we offer opportunities for career evolution and professional development.
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