French Customer Service Representative
2 meses atrás
Project Name: Meal Card Company
Role: Customer Service Representative
Language Requirement: French (C2) and English (B2)
Start Date: 13th November 2024
Location: Braga, Portugal
Work Model: Hybrid (On-site and Remote)
Schedule:
- Monday to Friday: 07:00 19:00 (rotational shifts)
- Saturday: 08:00 15:00
- 2 days off per week: Sunday and 1 rotational day
Contract Type: Permanent Contract (with 3-month trial period)
Salary & Benefits:
- Base Salary: 830 EUR per month (paid over 14 months)
- KPI Bonus: 170 EUR per month (paid over 12 months)
- Meal Allowance: 7.23 EUR per day (net)
- Transport Allowance: 20 EUR per month
- Position Bonus (Braga): 20 EUR per year
Job Description:
As a Customer Service Representative for the Meal Card Company, you will be the main point of contact for customers, assisting them in navigating meal card services, resolving inquiries, and providing top-notch support. Youll handle customer questions via phone, chat, and email, ensuring a seamless experience. The ideal candidate is customer-focused, with strong communication skills in both French and English, and thrives in a fast-paced, hybrid work environment.
Responsibilities:
- Assist customers with inquiries related to meal card services.
- Resolve issues and provide information on account management and usage.
- Handle customer support across multiple channels: phone, chat, and email.
- Maintain a high level of customer satisfaction through efficient and empathetic service.
Requirements:
- Proficiency in French (C2) and English (B2).
- Previous experience in customer service is a plus.
- Strong problem-solving skills and the ability to handle customer inquiries with patience and professionalism.
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