Head of Hotel Operations
2 semanas atrás
HE LAKHANI GROUP is a premier hotel development and construction company based in Lisbon, specializing in delivering high-end, complex hotel construction and refurbishment projects.
We are proud to collaborate with The Wyndham Hotels and Resorts, a globally recognized hospitality brand renowned for its excellence in creating unforgettable guest experiences. At The Lakhani Group, we aim to redefine hospitality by crafting inspiring destinations that blend elegance, service, and world-class quality.
If you are passionate about the art of hospitality and aspire to lead in creating exceptional guest experiences, join us on this exciting journey. Welcome to hospitality excellence with The Lakhani Group
As the Head of Hotel Operations, you will oversee all aspects of hotel operations, ensuring consistent delivery of exceptional service, operational efficiency, and financial success. Your leadership will drive the performance of our properties, fostering an environment of excellence and innovation aligned with our company’s vision and brand standards.
Strategic Leadership:
- Develop and implement operational strategies to achieve business goals and enhance guest satisfaction.
- Collaborate with the executive team on pre-opening and opening strategies for new hotel projects.
- Develop and implement operational strategies to achieve business goals and enhance guest satisfaction.
Operational Oversight:
- Oversee day-to-day hotel operations, including front office, housekeeping, food and beverage, and engineering.
- Ensure adherence to brand standards and company policies across all departments.
- Oversee day-to-day hotel operations, including front office, housekeeping, food and beverage, and engineering.
Performance Management:
- Monitor key performance indicators (KPIs) to assess operational efficiency and guest satisfaction.
- Implement action plans to address any identified challenges.
- Monitor key performance indicators (KPIs) to assess operational efficiency and guest satisfaction.
Financial Accountability:
- Prepare and manage budgets, financial forecasts, and business plans.
- Drive revenue growth while optimizing cost management.
- Prepare and manage budgets, financial forecasts, and business plans.
Team Leadership:
- Lead, mentor, and develop departmental managers and teams to foster a culture of collaboration, excellence, and accountability.
- Ensure effective recruitment, training, and retention strategies.
- Lead, mentor, and develop departmental managers and teams to foster a culture of collaboration, excellence, and accountability.
Guest Experience:
- Maintain a strong focus on guest satisfaction, addressing feedback and complaints to enhance service delivery consistently.
- Maintain a strong focus on guest satisfaction, addressing feedback and complaints to enhance service delivery consistently.
Systems and Technology:
- Oversee the implementation and optimization of hotel management systems and processes.
- Stay updated on industry trends and technological advancements to drive innovation.
- Oversee the implementation and optimization of hotel management systems and processes.
Stakeholder Relations:
- Build and maintain relationships with owners, partners, and key stakeholders to ensure alignment with organizational goals.
- Build and maintain relationships with owners, partners, and key stakeholders to ensure alignment with organizational goals.
RequisitosWhat We’re Looking For
Experience:
- 10+ years in hospitality, with at least 5 years in senior management roles within established hotel chains.
- Proven expertise in hotel operations, including per-opening and opening experience.
- 10+ years in hospitality, with at least 5 years in senior management roles within established hotel chains.
Skills and Competencies:
- Strong knowledge of hotel management systems and operational workflows.
- Financial acumen with experience in budgeting, forecasting, and P&L management.
- Exceptional leadership and interpersonal skills to manage and motivate teams effectively.
- Excellent organizational and strategic planning abilities.
- Fluency in Portuguese and English is required; additional languages are a plus.
- Strong knowledge of hotel management systems and operational workflows.
- Education:
Degree in Hospitality Management, Business Administration, or a related field.
VantagensWhat We Offer
- A competitive salary.
- The opportunity to lead prestigious hospitality projects in collaboration with a world-renowned brand.
- Professional growth within a dynamic, innovative organization.
- A supportive and inspiring work environment where your leadership shapes the future of luxury hospitality.
Requirements
1. Good sense of responsibility, love of work and dedication; 2.Junior high school education or above.
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Head of Hotel Operations
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