Monitoring & Observability Service Owner

4 meses atrás

Lisboa, Portugal AXA Group Tempo inteiro

Responsibilities:

Act as the overall owner of Monitoring services, ensuring their reliability, availability, and quality. Establish and enforce operational processes and procedures for effective use of monitoring tools. Coordinate with stakeholders to identify and prioritize monitoring requirements, and ensure appropriate actions are taken. Frequently review monitoring thresholds, settings and capabilities. Define, implement and run controls to ensure Monitoring solutions work as expected Interact with the Command Center very closely to ensure all means of monitoring and Alerting are established Ensure for the alerts the Event Management process is utilized and incidents are triggered at the level expected Routing rules are properly setup to ensure support teams get the correct events for their areas Provide technical guidance to the team on monitoring tools and methodologies. Ensure that monitoring services meet business requirements and contractual obligations. Analyze Events and Incidents performance and make recommendations for service improvements. Continuously improve monitoring capabilities and ensure adherence to industry best practices Pro-active Monitoring analysis to detect “low signals” and execute resolution. 
Your Profile

Requirements:

Bachelor's or Master's degree in Computer Science, Engineering, or related fields. At least 5-8 years of experience in managing monitoring services in a large-scale environment. Strong understanding of monitoring tools, techniques, and methodologies. Hands-on experience with monitoring solutions such as Dynatrace, Nagios,SquaredUp, SolarWind ec. Proficient in scripting languages such Powershell, Python, Bash, or others. Familiarity with cloud computing environments and emerging trends in the industry. Strong organizational, communication, and analytical skills. Ability to work collaboratively with teams across multiple locations and time zones. Relevant certification such as ITIL, DevOps, or AWS/AZURE and VMWare is a plus.
About AXA

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.


About the Entity

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. 

We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

State-of-the-art Data Technology to drive customer experience State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks High-Performing Global Team for stronger partnerships with AXA entities 
What We Offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

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