Customer Support – Delivery
Há 1 mês
- Provide front line support and act as primary contact for our clients and internal technical/support teams
- Log all questions, incidents, problems and requests with accurate and complete information
- Research and respond to all calls, e-mails, and requests in a professional, prompt, and timely manner in accordance to established guidelines and procedures
- Perform first level technical troubleshooting and problem solving
- Fulfil reporting, data extraction and application configuration requests
- Escalate requests and incidents to the next level of tier support based on established guidelines and procedures
- Provide ongoing, regular updates to customers to keep them appraised of progress toward problem resolution.
- Support internal project and development teams during new product releases roll out
- Drive continual improvement into monitoring/measurement/alerting practices and tools
- Work in alternating shifts with earliest start at 6:00 AM and latest finish by 20:00 PM
- Ensure ON Call prevention nightly and weekend shifts on an alternating schedule
- Occasional weekend or night on site interventions
Qualifications
- Fluent in both French and English (near native level)
- Analytic and problem-solving skills
- Ability and willingness to acquire in depth knowledge on different technologies and products
- Relevant academic background (3 yrs. min.)
- Previous experience in similar functions
- SQL
- ITIL best practices
- AS400
- Banking knowledge and Stock (nice to have)
-
Customer Support
4 meses atrás
Lisbon, Portugal Atlean World Tempo inteiroAtlean World is an International Recruitment company that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable. Your Next Job, Without Boundaries!The RoleYou will be responsible for : Handling calls, emails and emails in a professional...
-
Customer Support
4 meses atrás
Lisbon, Portugal Snaphunt Tempo inteiroThe OfferA role that offers a breadth of learning opportunitiesOpportunity within a company with a solid track record of performanceJoin a market leader within Other ServicesThe JobYou will be responsible for : Handling calls, emails and emails in a professional manner.Resolving customer inquiries and requests and ensuring strong customer...
-
Customer Support with Italian
2 meses atrás
Lisbon, Portugal Smart-Recruitments Tempo inteiroYour tasks:Handle incoming user requests via telephone, email, and chat.Log call details into case management systems and provide responses and resolutions within SLA to customers.Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.Deliver high-caliber customer service for post-sales...
-
Customer support
2 meses atrás
Lisbon, Portugal Recruitas Tempo inteiroBecome a member of our ambitious and motivated support team. Ensure customers satisfaction by representing one of the world’s most recognizable companies and supporting their business. Our client is one of the world’s leading companies in the field of Social Media and wants you to be part of its team.ResponsibilityProvide support to high level clients to...
-
Customer Support with Polish
2 meses atrás
Lisbon, Portugal Smart-Recruitments Tempo inteiroYour tasks:Handle incoming user requests via telephone, email, and chat.Log call details into case management systems and provide responses and resolutions within SLA to customers.Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.Deliver high-caliber customer service for post-sales...
-
Native German Junior Customer Support
3 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroPosition Overview We are looking for a Customer Support Specialist who is a native or fluent German speaker to join our team in Malta. In this role, you will provide excellent support to our customers by addressing their inquiries and resolving any issues efficiently. This position offers a hybrid work model, combining both remote and on-site work, with a...
-
Danish Customer Support in Lisbon
2 meses atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroKey Responsibilities: Respond to customer inquiries via phone, email, and chat in Danish.Provide accurate information about products, services, and policies.Troubleshoot and resolve customer issues effectively and efficiently.Maintain detailed records of customer interactions and feedback in our systems.Collaborate with team members to enhance service...
-
Customer Support with Polish
Há 1 mês
Lisbon, Portugal Smart-Recruitments Tempo inteiroYour tasks:Handle incoming user requests via telephone, email, and chat.Log call details into case management systems and provide responses and resolutions within SLA to customers.Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.Deliver high-caliber customer service for post-sales...
-
Customer Support with Danish
2 semanas atrás
Lisbon, Portugal Smart-Recruitments Tempo inteiroWe offer fast and efficient recruitment completely online!Contact us and we'll help you find your dream job!!Paid relocation to Lisbon - PortugalYour tasks:Handle incoming user requests via telephone, email, and chat.Log call details into case management systems and provide responses and resolutions within SLA to customers.Aim for the highest Customer...
-
Customer Support with Danish
Há 1 mês
Lisbon, Portugal Smart-Recruitments Tempo inteiroSmart-Recruitments is a specialized recruitment company with a worldwide network. We offer permanent recruitment solutions for leading companies in all industries.We offer fast and efficient recruitment completely online!Contact us and we'll help you find your dream job!!Paid relocation to Lisbon - PortugalYour tasks:Handle incoming user requests via...
-
Albanian Customer Support
2 meses atrás
Lisbon, Portugal KultureTalent - Global Talent Tempo inteiroOur client is looking for enthusiastic and customer-oriented individuals fluent in Albanian to join their dynamic team in Lisbon, Portugal. As an Albanian Customer Advisor, you will play a crucial role in providing exceptional customer service to our Albanian-speaking clientele. This position comes with an attractive relocation package to support your smooth...
-
Customer Support – Delivery
Há 1 mês
Lisbon, Portugal ALTER SOLUTIONS Tempo inteiroCompany Description Alter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris. In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada,...
-
Customer Support Representative
Há 2 dias
Lisbon, Portugal Cross Border Talents Tempo inteiroAs a Customer Support Specialist , you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues. Document interactions accurately and maintain data accuracy in our system. Adapt to...
-
Customer Support Representative
Há 1 mês
Lisbon, Portugal Cross Border Talents Tempo inteiroAs a Customer Support Specialist , you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues. Document interactions accurately and maintain data accuracy in our system. Adapt to...
-
Turkish Customer Support in Lisbon
2 meses atrás
Lisbon, Portugal Smart-Recruitments Tempo inteiroWork place: LisbonAs a Turkish Customer Support Advisor, you will provide a warm and professional contact with each of our customer's clients and solve with precision and efficiency emerging issues that customers may face. You will ensure excellent service standards and maintain high customer satisfaction while enjoying every day on the job.Your...
-
Premier Customer Care Representative
6 meses atrás
Lisbon, Portugal FedEx Tempo inteiroCustomer Care: Premier Customer Care; Service Level Performance of FedEx Strategic Business; Top Tier Enterprise Global and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies’ Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best...
-
Customer Support Strategy Associate
Há 1 mês
Lisbon, Portugal Indie Campers Tempo inteiroTHE ROLE As a Customer Support Strategy Associate at Indie Campers, you will play a key role in helping to improve the quality and efficiency of our customer support services. You will assist with analysing customer support data, identifying trends, and supporting the implementation of process enhancements to ensure exceptional customer satisfaction....
-
Customer Support Specialist
Há 1 mês
Lisbon, Portugal RoomRaccoon Tempo inteiroRoomRaccoonRoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa.Title: Customer Support Consultant / Customer Care...
-
Customer Support Strategy Associate
Há 1 mês
Lisbon, Portugal Indie campers Tempo inteiroABOUT USIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices. With over one million nights rented through our travel platform, we have...
-
Lisbon, Portugal Blu Selection Tempo inteiro+++ Only apply in you are interested in an OFFICE job. The job does NOT consist of delivering food. +++ The branch of food delivery services is significantly growing. Who doesn't find it convenient to just pick your favorite food and let it deliver within a few minutes on your sofa? If you are interested in that logistical challenge, join the customer...