Customer Support with Italian

2 meses atrás


Lisbon, Portugal Smart-Recruitments Tempo inteiro
Your tasks:
  • Handle incoming user requests via telephone, email, and chat.
  • Log call details into case management systems and provide responses and resolutions within SLA to customers.
  • Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.
  • Deliver high-caliber customer service for post-sales requests including delivery, warranties, and refunds.
  • Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.

What you need:
  • Fluency in Italian language (must be at least C2)
  • Fluent in English language (at least B1)

What you will gain:
  • Full time contract signed
  • Health Insurance
  • Stable work and career progression;
  • Investment in training and personal development;




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