Digital Workplace Operations coordinator
Há 1 mês
Digital Workplace Operations coordinator
You aim to reach excellence to provide high quality of service for our IT Teams and end users around the world?
You are passionate about the digital workplace providing the endusers with the best of the tools to increase their productivity and communications; you have a strong appetite to learn, progress and evolve continuously, building a strong relationship with our teams? Join us
As part of the Digital Workplace team, your role would be to coordinate the operations team members that are located all over the world. You will be responsible for supporting the local IT teams as 3rd line of support leveraging leading technologies and servicing all kind of business environments, from offices to manufactures, retail and e-commenrce. Your team will provide end-user advanced support, check the healthiness of the different solutions in the digital workplace scope, react on outages of those solutions within the agreed SLAs (which will be built along with the capabilities of the team).
CONTEXT
HOW WILL YOU MAKE AN IMPACT?
-
Operational responsibility for Digital Workplace services at Richemont world wide.
-
Liaise with IT teams and consumers to ensure user satisfaction.
-
Implement process and tool rollouts, keeping IT teams involved.
-
Provide knowledge transfer to IT teams and application owners.
-
Along with IT teams, support timeline and content of enrichment releases
-
Support Engineers/Architects in setup implementations of Proof of Concept
-
Monitor Richemont’s DWP core activities (e.g. healthiness of mail and telephony services)
DWP Operations Coordinator responsibilities you will support the business with
-
Team capacity planning.
-
Manage priorities and SLAs.
-
Build knowledge bridge between L1 and L2 support colleagues.
-
ITIL methodology.
HOW WILL YOU EXPERIENCE SUCESS WITH US?
As DWP Operations coordinator, you will work with a very experience and highly performant team overlooking many technologies that serve the digital workplace. This is a constantly evolving environment which will make you expand your knowledge.
DWP tools/services
-
Microsoft 365.
-
Adobe.
-
Proofpoint.
-
WorkInSync – desk booking.
-
IDECSI.
-
Zoom.
-
Kurmi.
-
Audiocodes.
Soft Skills you should have for the role
-
Monitor evolution of team members, socially and technically.
-
People person.
-
Good communicator
-
Attention to detail.
-
Analytic skills:
-
Excel/SNOW/Powerpoint/Presentation Skills/Reports in General
-
How to make people work together & motivated, people needs etc...
-
Expertise on onboarding new technologies in the operations landscape.
A plus if you have these skills
-
Microsoft 365 subscription optimization.
-
Automation knowledge (powershell, power apps…)
-
Cloud providers and their services.
You are / have
-
Willingness to constantly learn and progress.
-
Engineering school, university or polytechnic master’s in computer science, Communication Systems, Telecommunication – or similar working/studying experience.
-
At least 3 years of experience in coordination of support/operations teams.
-
Strong capacity to analyse automation process issues and propose solutions solutions.
-
Ability to communicate in both technical and non-technical ways with clients and colleagues.
-
Rigorous, flexible, stress resistant, autonomous and passionate about computer science .
-
Capacity to work in an autonomous way and in multi-cultural context across regions.
-
Lisbon, Portugal Richemont Tempo inteiroHow will you make an impact? HOW WILL YOU MAKE AN IMPACT? Operational responsibility for Digital Workplace services at Richemont world wide. Liaise with IT teams and consumers to ensure user satisfaction. Implement process and tool rollouts, keeping IT teams involved. Provide knowledge transfer to IT teams and application owners. ...
-
Digital Workplace
Há 4 dias
Lisbon, Portugal Richemont Tempo inteiroDigital Workplace – Operations engineer (Messaging) You aim to reach excellence to provide high quality of service for our IT Teams and end users around the world? You are passionate about the digital workplace providing the endusers with the best of the tools to increase their productivity and communications; you have a...
-
Digital Workplace
Há 5 dias
Lisbon, Portugal Richemont Tempo inteiroHow will you make an impact? HOW WILL YOU MAKE AN IMPACT? Keep the scoped platforms healthy. Support projects that bring added value to the business users in the scope of digital workplace. Staying up to date on potential security gaps and being reactive when one is identified. Guide and help the local IT teams with their...
-
Digital Workplace
Há 4 dias
Lisbon, Portugal Richemont Tempo inteiroDigital Workplace – Digital Collaboration engineer You aim to reach excellence to provide high quality of service for our IT Teams and end users around the world? You are passionate about the digital workplace providing the end users with the best of the tools to increase their productivity and collaboration; you have a...
-
Digital Workplace
Há 5 dias
Lisbon, Portugal Richemont Tempo inteiroHow will you make an impact? HOW WILL YOU MAKE AN IMPACT? Keep the scoped platforms healthy. Support projects that bring added value to the business users in the scope of digital workplace. Staying up to date on potential security gaps and being reactive when one is identified. Guide and help the local IT teams with their...
-
Digital Workplace
Há 4 dias
Lisbon, Portugal Richemont Tempo inteiroHow will you make an impact? HOW WILL YOU MAKE AN IMPACT? Administrate and manage O collaboration services (manage changes, apply appropriate policies, etc.). Keep the scoped platforms healthy. Support projects that bring added value to the business users in the scope of digital collaboration. Staying up to date on potential...
-
Contract Operations Coordinator
1 dia atrás
Lisbon, Portugal AstraZeneca Tempo inteiroContract Operations Coordinator Lisbon, Portugal Close date: 11th June 2024 About the role Join our dynamic team as a Contract Operations Coordinator, a key role within the E3S team of the GBS unit. This position is pivotal in leading and ensuring accurate and compliant processing of contracting requests in accordance with policies, procedures,...
-
Field Coordinator
1 semana atrás
Lisbon, Portugal NielsenIQ Tempo inteiroJob Description ABOUT THIS JOB The Discovery team is looking for a Field Coordinator. This cross-functional Operations team helps execute our lesser-defined solutions. Discovery Field Coordinators work to not only deliver the ad-hoc studies successfully but also look for ways to develop best practices and ultimately scale them up for launch as new...
-
Digital Workplace
Há 5 dias
Lisbon, Portugal Richemont Tempo inteiroHow will you make an impact? HOW WILL YOU MAKE AN IMPACT? Support projects that bring added value to the business users in the scope of unified communications. Staying up to date on potential security gaps and being reactive when one is identified. Monitor healthiness of the UC solutions. Guide and help the operations team with...
-
Online Payment Coordinator
2 meses atrás
Lisbon, Portugal portugal.xpatjobs Tempo inteiroToday, working for technology brands rimes with passion, energy and innovative spirit. This sounds like you? Check this out and you might soon join their international office in Lisbon!Your responsibilities and impact working as an Online Payment Coordinator will be:– Primary focus is on reconciliations, supporting daily operations, customer inquiries,...
-
Ground Operations Assistant
2 meses atrás
Lisbon, Portugal Hi Fly Tempo inteiroHI FLY is a leading widebody aircraft wet lease specialist operating worldwide, with an Airbus fleet of A330 and A340. The wet lease business market is very demanding, and airlines are increasingly opting for wet lease solutions as they are found to be reliable, safe, and efficient. For that reason, Hi Fly fleet is steadily growing with new widebody...
-
Digital Workplace ITAM Team Lead
Há 4 dias
Lisbon, Portugal ConvaTec Tempo inteiroPioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...
-
Lisbon, Portugal Richemont Tempo inteiroNetwork & System Management – Workplace Systems Retail, logistic and Manufacture Engineer The company A leading luxury goods group, Richemont is the owner of prestigious Maisons, recognised for their excellence in jewellery, watches, fashion, and accessories. As a family-spirited Group, our central and regional...
-
Lisbon, Portugal Richemont Tempo inteiroKEY RESPONSIBILITIES Network & System Management – Workplace Systems Retail, logistic and Manufacture Engineer The company A leading luxury goods group, Richemont is the owner of prestigious Maisons, recognised for their excellence in jewellery, watches, fashion, and accessories. As a family-spirited Group, our central and ...
-
Sys Admin – Operations Center
2 semanas atrás
Lisbon, Portugal Claranet Tempo inteiroWe're fast learners, hard workers, natural collaborators... and we Make Modern Happen ! Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to...
-
Operations & Automation Engineer
Há 5 dias
Lisbon, Portugal Bnberry Tempo inteiroBnberry is on the lookout for a skilled Operations & Automation Engineer to become an integral part of our forward-thinking technology team. This role is perfect for individuals who possess a robust coding background alongside a zeal for enhancing operations via intelligent automation. As our Operations & Automation Engineer, you'll be instrumental in...
-
Lisbon, Portugal Richemont Tempo inteiroKEY RESPONSIBILITIES CONTEXT Network & System Management - Workplace Systems Audiovisual Senior Engineer Role Description Technology in the workplace is meant to amplify people’s ability to create value for colleagues and customers. Be part of the team that sets the standard to ensure everyone works with the best tools for the job....
-
Digital Lead
Há 4 dias
Lisbon, Portugal dentsu Tempo inteiroJob DescriptionDefine the Digital Marketing strategy: identification of goals & KPIs, definition of audiences, identification of channels and buying types, initial investment split, definition of value propositions, creative contexts and conception of the strategic approach.Client Management: manage relationships with teams and clients and define...
-
Internship People Operations
Há 4 dias
Lisbon, Portugal Emma Tempo inteiroReady to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company . Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want your...
-
Lisbon, Portugal Richemont Tempo inteiroNetwork & System Management - Workplace Systems Audiovisual Senior Engineer Role Description Technology in the workplace is meant to amplify people’s ability to create value for colleagues and customers. Be part of the team that sets the standard to ensure everyone works with the best tools for the job. Richemont’s...