Operations Orquestrator

responsabilidades chave

Identify opportunities to streamline processes and optimize operational efficiency within the L&D function;
Document process and contribute to identify improvements to be implemented;
Contribute to the development and documentation of standard operating procedures and guidelines;
Segment and catalogue the different requests/questions addressed to the L&D area, clarifying the requirements with the different stakeholders. Define a response typology to be followed by the operations team. Challenge operations team to respond according to the rules and the mindset needed to rollout the ecosystem;
Integrate and optimize transversal solutions to be delivered in order to create the same experience, improve quality and generate effective cost reductions;
Prepare logistics, ensure data integration into the systems and assist in Live training programs to evaluate delivery;
Oversee the production of classroom handouts, instructional materials, aids and manuals and support operations related to digital offer (eg. configuration of learning journeys);
Facilitate communication between trainers, participants, and stakeholders to ensure clarity and alignment on expectations;
Prepare and disseminate training-related communications, including announcements, reminders, and post-training follow-ups;
Compile and analyze training data (including attendance records, completion rates and evaluation feedback, manage to gather additional inputs that can generate positive impacts);
Provide insights and recommendations based on data analysis to drive continuous improvement in L&D initiatives;
Manage calendars, scheduling, and logistics for training programs, workshops, and events;
Standardization & governance definition in LMS
Ensure the maintenance of accurate records of training activities, attendance, and evaluations;
Provide technical support for learning management systems (LMS) and other training platforms, being tech savy to explore the systems, including streamlining workflows, automating tasks, and eliminating manual processes;
Troubleshoot technical issues related to training delivery, ensuring a seamless learning experience for participants;
Monitoring the productivity levels of the operations team in PT and in the geographies, overcoming blockers, balancing loads and providing training.

competências

Processes driven;
Strong proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with learning management systems LMS or other platforms;
Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment;
Detail oriented;
Analytical mindset with the ability to interpret data and generate actionable insights;
Adaptability and willingness to learn new technologies (Tech savy) and processes;
Highly motivated to make things happen;
Empathy;
Team player with a collaborative attitude and a proactive approach to problem-solving;
Fluent in English;

principais benefícios- Employment contract with Randstad;
- Project expected to last 1 year;