Customer Support in German

Há 1 mês


Matosinhos, Portugal Randstad Portugal Trabalho remoto Freelance Tempo inteiro
More than a bank, our client is an ally whose role is to be ever closer to families and businesses in Germany.
It provides a global financial service that adapts to the needs of each client: individuals and companies. It offers an innovative and comprehensive offer of products and services, managed in a specialized way, designed by people and for people.

Are you living in Porto, with great German skills, and looking for a new challenge in your career, with permanent contract, from Monday to Friday? This is the job for you

If you are out of Porto but would like to be part of this team, don't worry: it may be possible to provide some relocation benefits for you, to move to the city

responsabilidades chave

Provision of information on parameters / conditions of products and ongoing marketing campaigns, Organization of branches and services;
Sales-oriented presentation of the institution's product range;
Support for marketing campaigns;
Sending termination requests by e-mail to consultants, branches and departments of the private and business client segment;
Final processing of surveys, by sending forms, requests or declarations of results, PIN / TAN requests for online banking services;
Activation of card blocking (cases of theft or loss for example);
Manage mediation processes, referring them to the branches, responsible lines, to the Security Center, Quality Management, to units of The Wealth Management segment, other units of the group or to the bank's branches;
Navigation aid in the banking portal;
As a Contact Center Agent you will also be responsible for receiving verbal feedback and if necessary register concerns and forward emails to the company's Quality Management.

competências

Fluency in German (required);
Intermediate / advanced English;
High school degree (minimum required);
Ability and ease with technology and the internet;
Previous knowledge in similar roles in banking (non-mandatory);
Excellent team spirit and communication skills.

principais benefíciosBase salary of ⬠950 gross/month;
Language bonus of 450â¬/month;
Performance bonus up to â¬200;
â¬7.63 net per working day on food card;
Health insurance;
Full-time: 8h / day, 40h weekly (Monday to Friday, with shift placed between 08:00 and 17:00 - must be available to take a shift that starts later and ends at 20:00 eventually)

Place of work: Porto (not possible to work remotely) - possibility of providing relocation benefits for candidates who are living out of Porto at the moment.



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