Receptionist

2 meses atrás

Lisbon, Portugal Hilton Tempo inteiro

Una Receptionist fornisce servizi di reception agli ospiti, contribuendo a offrire un'esperienza eccellente dal check-in al check-out, e completa i resoconti come richiesto.



Che cosa farò?

In qualità di Receptionist, dovrà fornire servizi di reception agli ospiti, contribuendo a offrire un'esperienza eccellente dal check-in al check-out e resoconti completi, come richiesto. Le Receptionist contribuiscono a plasmare le prime impressioni dei nostri ospiti e, pertanto, devono svolgere le seguenti mansioni mantenendo sempre gli standard più elevati:

  • Contribuire a rispondere positivamente alle domande degli ospiti in modo tempestivo ed efficace
  • Garantire agli ospiti un'efficace esperienza alla reception, ad esempio con check-in/check-out, e completare le procedure contabili come richiesto
  • Fare in modo che il Responsabile del Front Office e i supervisori della reception siano informati di qualsiasi riscontro significativo da parte dei clienti o di altri reparti
  • Offrire costantemente un servizio clienti di alta qualità
  • Frequentare corsi di formazione adeguati, se necessario, e fornire assistenza per la formazione del personale notturno e tramite sforzi per lo sviluppo
  • Conoscere a fondo tutte le categorie di camere, le tariffe, i pacchetti, le promozioni e altre informazioni generali sui prodotti che siano necessarie per svolgere mansioni quotidiane
  • Aumentare al massimo il tasso di occupazione delle camere e utilizzare tecniche di upselling per promuovere i servizi e le strutture dell'hotel
  • Seguire le procedure corrette relative all'accettazione di valute straniere, carte di credito e contanti, in linea con le norme sul credito dell'hotel
  • Rispettare le norme di sicurezza e antincendio dell'hotel, nonché tutte le normative in merito a salute e sicurezza
  • Agire in linea con norme e procedure quando si lavora con attrezzature a contatto con il pubblico e sistemi di gestione della proprietà
  • Rispettare gli standard del marchio
  • Fornire assistenza ad altri reparti, se necessario
Cosa stiamo cercando?

Le Receptionist degli hotel e delle mete di vacanza Hilton sono sempre al lavoro nell'interesse dei nostri ospiti, in collaborazione con gli altri dipendenti. Per ricoprire questo ruolo con successo, un dipendente dovrebbe avere l'atteggiamento, i comportamenti, le competenze e i valori indicati di seguito:

  • Esperienze precedenti in un settore orientato al cliente
  • Atteggiamento positivo e buone capacità comunicative
  • Volontà di offrire un servizio clienti di alta qualità
  • Immagine e cura della persona eccellenti
  • Capacità di lavorare in modo autonomo o all'interno di un team
  • Buone competenze informatiche

Per ricoprire questa posizione, le seguenti capacità e punti di forza costituiscono un vantaggio:

  • Precedenti esperienze nella gestione del denaro


Come sarà lavorare per Hilton?

Hilton è la prestigiosa catena alberghiera internazionale, spazia da lussosi Hotel e Resorts con servizi completi alle suite per soggiorni prolungati e alberghi di fascia media. Per quasi un secolo, Hilton ha offerto ai viaggiatori d'affari e turisti il meglio dell'accoglienza, dei servizi, del comfort e della qualità. Hilton si dedica a continuare la sua tradizione di offrire agli ospiti un'esperienza eccezionale attraverso i suoi marchi nel mondo. Il nostro obiettivo "di riempire la terra con la luce e il calore dell'ospitalità - facendo vivere esperienze e soggiorni eccezionali - in ogni albergo, ad ogni ospite, ogni volta" ci unisce come una squadra per creare notevoli esperienze di ospitalità in tutto il mondo ogni giorno. E i nostri collaboratori sono al centro di tutto questo



  • Receptionist :

    2 meses atrás

    Lisbon, Portugal Portuguese Hospitality Collection Tempo inteiro

    Higher education or technical training in hotel management or tourism techniques; Proven experience in Hotel receptionist roles (4* or higher) (minimum 2 years); Language skills essential: Portuguese and English (written and spoken), other languages valued; Excellent presentation and communication skills; Good interpersonal relationship and customer...

  • Receptionist :

    3 semanas atrás

    Lisbon, Portugal Portuguese Hospitality Collection Tempo inteiro

    Higher education or technical training in hotel management or tourism techniques; Proven experience in Hotel receptionist roles (4* or higher) (minimum 2 years); Language skills essential: Portuguese and English (written and spoken), other languages valued; Excellent presentation and communication skills; Good interpersonal relationship and customer...

  • Receptionist

    3 semanas atrás

    Lisbon, Portugal DoubleTree by Hilton Hotel Lisbon - Fontana Park Tempo inteiro

    DescriptionA Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and...

  • Virtual Receptionist

    2 meses atrás

    Lisbon, Portugal IWG plc Tempo inteiro

    Virtueller Empfangsmitarbeiter - Deutschsprachig  Über uns  IWG ist seit mehr als 30 Jahren der Marktführ für flexible Arbeitsplätze. Wir ermöglichen es Unternehmen und Einzelpersonen weltweit, einen neuen Ansatz für den traditionellen Arbeitstag zu wählen. Mit über 3.400 Standorten in mehr als 110 Ländern ermöglichen wir täglich...

  • Virtual Receptionist

    3 semanas atrás

    Lisbon, Portugal IWG plc Tempo inteiro

    Virtueller Empfangsmitarbeiter - Deutschsprachig  Über uns  IWG ist seit mehr als 30 Jahren der Marktführ für flexible Arbeitsplätze. Wir ermöglichen es Unternehmen und Einzelpersonen weltweit, einen neuen Ansatz für den traditionellen Arbeitstag zu wählen. Mit über 3.400 Standorten in mehr als 110 Ländern ermöglichen wir täglich...

  • Administrative Assistant

    2 meses atrás

    Lisbon, Portugal Boston Consulting Group Tempo inteiro

    WHAT YOU'LL DOIn 2024 a new BCG hub will open in Lisbon. The hub will be a dynamic and collaborative environment bringing together a diverse range of Business Services Teams serving our BCG colleagues across the region and beyond. We are looking for a driven Administrative Assistant (AA) who can work with limited direction to provide administrative support...

  • Administrative Assistant

    2 meses atrás

    Lisbon, Portugal Boston Consulting Group Tempo inteiro

    WHAT YOU'LL DOIn 2024 a new BCG hub will open in Lisbon. The hub will be a dynamic and collaborative environment bringing together a diverse range of Business Services Teams serving our BCG colleagues across the region and beyond. We are looking for a driven Administrative Assistant (AA) who can work with limited direction to provide administrative support...

  • Administrative Assistant

    2 meses atrás

    Lisbon, Portugal Boston Consulting Group Tempo inteiro

    WHAT YOU'LL DOIn 2024 a new BCG hub will open in Lisbon. The hub will be a dynamic and collaborative environment bringing together a diverse range of Business Services Teams serving our BCG colleagues across the region and beyond. We are looking for a driven Administrative Assistant (AA) who can work with limited direction to provide administrative support...

  • Administrative Assistant

    2 meses atrás

    Lisbon, Portugal Boston Consulting Group Tempo inteiro

    WHAT YOU'LL DOIn 2024 a new BCG hub will open in Lisbon. The hub will be a dynamic and collaborative environment bringing together a diverse range of Business Services Teams serving our BCG colleagues across the region and beyond. We are looking for a driven Administrative Assistant (AA) who can work with limited direction to provide administrative support...

  • Administrative Assistant

    2 meses atrás

    Lisbon, Portugal Boston Consulting Group Tempo inteiro

    WHAT YOU'LL DOIn 2024 a new BCG hub will open in Lisbon. The hub will be a dynamic and collaborative environment bringing together a diverse range of Business Services Teams serving our BCG colleagues across the region and beyond. We are looking for a driven Administrative Assistant (AA) who can work with limited direction to provide administrative support...

  • Administrative Assistant

    2 meses atrás

    Lisbon, Portugal Boston Consulting Group Tempo inteiro

    WHAT YOU'LL DOIn 2024 a new BCG hub will open in Lisbon. The hub will be a dynamic and collaborative environment bringing together a diverse range of Business Services Teams serving our BCG colleagues across the region and beyond. We are looking for a driven Administrative Assistant (AA) who can work with limited direction to provide administrative support...

  • Administrative Assistant

    3 semanas atrás

    Lisbon, Portugal Boston Consulting Group Tempo inteiro

    WHAT YOU'LL DOIn 2024 a new BCG hub will open in Lisbon. The hub will be a dynamic and collaborative environment bringing together a diverse range of Business Services Teams serving our BCG colleagues across the region and beyond. We are looking for a driven Administrative Assistant (AA) who can work with limited direction to provide administrative support...

  • Administrative Assistant

    3 semanas atrás

    Lisbon, Portugal Boston Consulting Group Tempo inteiro

    WHAT YOU'LL DOIn 2024 a new BCG hub will open in Lisbon. The hub will be a dynamic and collaborative environment bringing together a diverse range of Business Services Teams serving our BCG colleagues across the region and beyond. We are looking for a driven Administrative Assistant (AA) who can work with limited direction to provide administrative support...

  • Administrative Assistant

    3 semanas atrás

    Lisbon, Portugal Boston Consulting Group Tempo inteiro

    WHAT YOU'LL DOIn 2024 a new BCG hub will open in Lisbon. The hub will be a dynamic and collaborative environment bringing together a diverse range of Business Services Teams serving our BCG colleagues across the region and beyond. We are looking for a driven Administrative Assistant (AA) who can work with limited direction to provide administrative support...

  • Administrative Assistant

    3 semanas atrás

    Lisbon, Portugal Boston Consulting Group Tempo inteiro

    WHAT YOU'LL DOIn 2024 a new BCG hub will open in Lisbon. The hub will be a dynamic and collaborative environment bringing together a diverse range of Business Services Teams serving our BCG colleagues across the region and beyond. We are looking for a driven Administrative Assistant (AA) who can work with limited direction to provide administrative support...

  • Administrative Assistant

    Há 6 dias

    Lisbon, Portugal Boston Consulting Group Tempo inteiro

    WHAT YOU'LL DOIn 2024 a new BCG hub will open in Lisbon. The hub will be a dynamic and collaborative environment bringing together a diverse range of Business Services Teams serving our BCG colleagues across the region and beyond. We are looking for a driven Administrative Assistant (AA) who can work with limited direction to provide administrative support...

  • Executive Support Services Team Manager

    3 semanas atrás

    Lisbon, Portugal Boston Consulting Group Tempo inteiro

    WHAT YOU'LL DO The Executive Support Services Team Manager (ESTM) role presents an exciting opportunity to build, lead, coach, and develop an entirely new team of administrative professionals in our brand-new Lisbon Hub. As a Team Manager, your mandate will be to execute the strategy for the Lisbon Hub’s administrative organization while ensuring service...

  • Executive Support Services Team Manager

    4 semanas atrás

    Lisbon, Portugal Boston Consulting Group Tempo inteiro

    WHAT YOU'LL DOThe Executive Support Services Team Manager (ESTM) role presents an exciting opportunity to build, lead, coach, and develop an entirely new team of administrative professionals in our brand-new Lisbon Hub. As a Team Manager, your mandate will be to execute the strategy for the Lisbon Hub’s administrative organization while ensuring service...

  • Executive Support Services Team Manager

    4 semanas atrás

    Lisbon, Portugal Boston Consulting Group Tempo inteiro

    WHAT YOU'LL DOThe Executive Support Services Team Manager (ESTM) role presents an exciting opportunity to build, lead, coach, and develop an entirely new team of administrative professionals in our brand-new Lisbon Hub. As a Team Manager, your mandate will be to execute the strategy for the Lisbon Hub’s administrative organization while ensuring service...

  • Executive Support Services Team Manager

    3 semanas atrás

    Lisbon, Portugal Boston Consulting Group Tempo inteiro

    WHAT YOU'LL DOThe Executive Support Services Team Manager (ESTM) role presents an exciting opportunity to build, lead, coach, and develop an entirely new team of administrative professionals in our brand-new Lisbon Hub. As a Team Manager, your mandate will be to execute the strategy for the Lisbon Hub’s administrative organization while ensuring service...