Associate Data

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Zendesk is looking for a hardworking data annotator to support the research and development efforts of our Machine Learning group. The intern should have excellent English domain and communication skills, and will be responsible to categorize our data and to provide feedback to our team, having a crucial contribution in the improvement of our software.

• Analyse and categorization of customer service data

• Sharing knowledge and questions with the team, contributing to a more efficient team and a better work environment

• Contributing to the categorization process, suggesting improvements

• English reading proficiency

• Friendly, positive attitude, exceptional interpersonal and communication skills

• Willingness to learn and collaborate with the team

• Experience in a customer service environment

• Domain of other languages such as Portuguese, French, German or Spanish

• Some understanding of how supervised learning algorithms work

• Willingness to learn and grow in a collaborative environment

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiencesâand we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether youâre collaborating from your home office, a Zendesk workspace, or the kitchen table, youâre part of one team at Zendesk.

Zendesk is an equal opportunity employer, and weâre proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. 

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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