Hotel Chain Customer Advisor

4 semanas atrás

Lisbon, Portugal portugal.xpatjobs Tempo inteiro
Hast du eine Leidenschaft für die Reise- und Tourismusbranche?
Reist du gerne, wenn alles so läuft, wie es soll? Du kannst dazu beitragen, dass der Urlaub der Touristen ein Erfolg wird
Eine Luxushotelkette sucht Unterstützung für ihr Kundenservice-Team in Lissabon.

Deine Aufgaben und dein Einfluss als Hotelketten-Kundenbetreuer werden sein:
Buchungsmanagement (Ändern, Stornieren oder Anlegen neuer Reservierungen)
Unterstützung der Kunden bei eingehenden E-Mail- und Chat-Anfragen im After-Sales-Prozess durch Beantwortung von Anfragen zu den Reservierungen und Bearbeitung möglicher Wünsche
Verwaltung des Reservierungs-Backoffice (Ausstellung von Tickets, Änderung und Stornierung von Reservierungen)

Fähigkeiten, Erfahrungen und Interessen, die du benötigst, um in dieser Rolle erfolgreich zu sein:
Deutsch auf muttersprachlichem Niveau und fließend Englisch (C1-C2)
Frühere Erfahrungen mit GDS-Tools (idealerweise)
Begeisterung für Reisen und die Tourismusbranche
Wissen, was ein gutes Kundenerlebnis ausmacht
Ein aufmerksamer Zuhörer mit exzellenten Kommunikationsfähigkeiten
Energie, Innovation und proaktives Arbeiten in schnellem Tempo
Begeisterung für interkulturelle Kommunikation und den Expatriate-Lifestyle
Du lebst in Lissabon oder bist bereit, für eine internationale Karriere und Lebenserfahrung nach Lissabon umzuziehen
Eine gültige Arbeitserlaubnis für Portugal (erforderlich).

Was ist für dich drin?
Vertragsart: Ein befristeter Vertrag für 6 Monate
Arbeitszeiten: Montag bis Freitag, Wechselschichten von 7 Uhr bis 18 Uhr (8 Stunden/Tag)
Ausbildung: Vollständig bezahlte Ausbildung, berufliche Entwicklung und Karriereentwicklung
Gehaltsbedingungen: Ein marktgerechtes Paket: 1100€ brutto/Monat x 14 Monate + bis zu 150€/Monat Leistungsprämie + Essensgutscheine in Höhe von 7,23€/Arbeitstag + Erstattung einiger Transportkosten + Private Krankenversicherung und zahnärztliche Vorsorge (nach sechs Monaten)
Umzugspaket für internationale Bewerber:
Wenn Sie außerhalb Portugals leben: Rückerstattung (bis zu 400€) des Flugtickets nach 6 Monaten innerhalb des Unternehmens + bis zu 1 Jahr Unterkunft in einer vom Unternehmen zur Verfügung gestellten Wohngemeinschaft (Mietkosten von 280€/Monat zu zahlen)
Gelegenheit, Teil eines herausfordernden und schnelllebigen Umfelds zu sein
Die Möglichkeit, mit einigen der größten Marken der Branche zusammenzuarbeiten
Ein multikulturelles und internationales Umfeld
Berufliche Entwicklungsmöglichkeiten: Vielfältige Möglichkeiten der beruflichen Entwicklung in unterschiedlichen Bereichen.

Was solltest du vom Leben in Lissabon erwarten?
Ein buntes Stadtbild und eine reiche Kulturgeschichte
Vorteile des Lebens in einer europäischen Hauptstadt mit einem kleinen Budget
Köstliche portugiesische Küche und berühmte Café-Kultur
Freundliche Menschen, gute Laune und ein unbeschwertes Stadtleben
Ganzjährig warmes Klima und ein sonniges Strandleben am Atlantik
Eine große englischsprachige lokale Gemeinschaft und ein internationales Umfeld

Ist dieses Projekt nicht das Richtige für dich? Schaue dir unsere anderen Möglichkeiten für Deutschsprachige in Spanien an oder schicke uns deinen Lebenslauf, um für andere Projekte oder zukünftige Möglichkeiten berücksichtigt zu werden.

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