Front Line Engineer- Industry

#LI-Hybrid

FRONT LINE ENGINEER- GRUNDFOS PORTUGAL

(2 days/week homeoffice)

 As a Front Line Engineer you will contribute to a thriving sales team whilst delivering world class customer services through various Customer channels i.e. telephone, E-mail, live chat, instant messaging etc.  Provide Customer contact resolution on general and potentially complex inquiries within a timely manner (as predefined by Group guidelines) to resolve and decide on the further processing of business transactions based on defined processes.  Support Order Entry related support to Customers and sales teams.  Support managing and optimizing Customer inquiries to allow for timely completion.

What is the job about? 

• Provide primary support for both day-to-day and escalated inquiries regarding the Order-to-Delivery process and tools.
• Support the incoming complex orders, whether manual or electronic to ensure fast, accurate order management in line with world class customer service.
• Contact Customers or internal stakeholders to resolve missing order data at the time of entry into SAP for complex orders to enter an executable order.
• Assist customers with order progression & supply chain issues.
• Proactively work with Finance on credit control to ensure disputes/Invoice queries are actioned and completed.
• Proactively use SAP/BW reports to execute SAP housekeeping/daily routines, customer satisfaction and our profitability.
• Support Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance and the Supply Chain.
• Promote digital tools towards customers using templates (GPC, MyGrundfos, Extranet).
• Consolidate shipments when necessary for complex project sales.
• Ensure extra documentation when handling export sales.
• Record Customer complaints and requests for Customer product returns.
• Material master data full view creation / Local product material master data creation.
• Analyze statistic data to determine adherence to agreed Service Level Agreements.
• Plan, prioritize work tasks to ensure service delivery is not comprised.
• Overall, they apply broad knowledge across the functional area and have a deep knowledge base and technical/business understanding.

What do you need to apply?

• Mechanical, hydraulic, electrotechnical, thermomechanical engineering degree or equivalent work experience
• Recent graduates on Engineering is a possibility
• Previous experience within Customer Services preference
• Organizational skills & accountability
• Familiarity with MS Office applications.
• Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
• Written and spoken English.  

If you would like to dig deeper into the Grundfos universe, please visit us on linkedin.com/company/grundfos or youtube.com/user/grundfos

We look forward to hearing from you.