Vendedor/a 40h The North Face

Há 1 mês

Lisbon, Portugal The North Face Tempo inteiro

Principal Accountabilities

Under close supervision:

  • Assists in maximizing store sales and achieving store sales goals
  • Monitors sales progress and results against key targets
  • Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement
  • Ensures excellence in customer service in the store
  • Monitors customer feedback and addresses customer concerns
  • Perform a variety of routine assignments

Knowledge and Skill Requirements

  • High school diploma or equivalent education; Associate’s degree preferred
  • Minimum of one year of related experience preferred

Knowledge & Application

  • Applies knowledge of a body of standardized rules, procedures, operations, etc. within a specialized or technical field
  • May include multistep processes which requires a fairly detailed knowledge of the specialized area
  • Requires extensive on-the-job or previous training and experience
  • May require formal occupational training or certification
  • Operative/Technician roles will typically operate more complex machinery/ processes

Problem Solving

  • Problems are known, defined, and readily apparent
  • Issues may occasionally require some fact finding to solve
  • Non-routine issues typically escalated to more senior team member or supervisor
  • Selects best option from a set of defined procedures/solutions using common sense and experience of similar situations
  • Refers to procedures, technical aids, co-workers, and supervisors

Interaction

  • Interacts with a range of individuals both within and outside immediate team to convey basic information
  • Requires basic written and verbal skills to respond to enquiries usually in a standard format and required to manage interaction in person or remotely (telephone, email)
  • Interaction is of a day-to-day nature, requiring a professional manner, customer service skills, common courtesy, and tact

Impact

  • Supports the achievement of goals through personal effort in own work area
  • Impact will be limited, typically to the immediate team although wider impact likely in customer facing roles
  • Required to achieve daily and weekly tasks under general supervision with work regularly checked

Accountability

  • Accountable for delivery of own work activities to agreed timescales and quality
  • Performance measured against predefined service level requirements or equivalent metric
  • Aware of costs and/or service level requirements and expectations

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