Technical Support Engineer

Há 1 mês

Oeiras, Portugal Cisco Tempo inteiro

Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud.

Duo’s mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.

Our team is our secret weapon. We run the spectrum from artists to analysts, low-key to high energy, and bring together a diversity of skill sets, experiences, and perspectives to solve what we consider to be the world's most pressing geopolitical challenge — redefining the security industry as we know it. Together we build solutions that are easy, effective, trustworthy, and enduring. And that’s why we are the most loved and trusted company in security.

What you’ll do…

  • Be the face of support—and are key to our customer success and happiness.

  • Confirm issues are received, recorded and repaired or flagged for the right team in a rapid, efficient manner.

  • Along with your technical skills, you will work with various teammates at Duo to build long-lasting relationships with our customers and deliver experiences unique to our industry.

  • You’ll help make Duo better not just for our customers, but for Duo as a whole.

  • Act as a primary support contact to identify and resolve technical issues

  • Facilitate customer communication via phone, chat and email

  • Build groundbreaking customer service experiences, creating more promoters and champions of Duo

  • Record & maintain accurate, timely details of issues and activity in a request tracking system

  • Contribute to customer-facing and internal documentation used for self-support

  • Develop recommendations for product improvement based on support issues and customer feedback

Skills you have…

  • 2 to 3 years of demonstrated ability in a customer-facing product support role

  • Fundamental or methodical problem solver

  • Strong network troubleshooting background

  • Understanding of principle web technologies [DNS, HTTP(s), etc.]

  • Windows OS administration experience [Active Directory]

  • Cross-platform OS knowledge [Linux, Mac OS X, Windows]

  • Cross-platform mobile device knowledge [iOS/Android/Windows Phone]

  • Strategic, energetic, concise, patient and customer-centric

  • Loves to translate "customer-speak" to "developer-speak" and vice-versa

  • Follows through. Takes the initiative to own issues until resolution

  • Unbridled appetite for constant learning

  • Documents & shares knowledge to improve team performance and customer self-service

  • Multi-tasks and handles stress with ease, without getting flustered

  • Knows when to bring up an issue or ask for help

  • Welcomes & adapts to change in a swiftly paced workplace

Nice to Haves

  • Bachelor’s Degree [Computer Science, Information Systems or related]

  • Network security or information assurance background

  • Experience supporting a high-availability SaaS environment

  • Familiar with network infrastructure technologies [Cisco, Citrix, Juniper, VMware, etc.]

  • Previous experience with customer support or helpdesk ticketing tools

  • Basic scripting skills [BASH, Python, etc.]

  • Back-end web development experience/troubleshooting is a plus

  • Certifications are cool, too

  • Experience in retail or similar customer-facing roles

  • Fluency in Spanish and/or French

You should apply if you…

  • Care about contributing to an amazing work culture and environment

  • Are comfortable with the fast-paced, mercurial nature of a tech startup

  • Prefer trying and failing to getting it flawless the first time

  • Are passionate about service & creating long-term customer relationships

  • Have impeccable communication - both verbal and written

  • Are flexible to potentially work a 4-day workweek including one weekend day

This job may not be for you if...

  • Working for a company in hyper-growth, where change is a constant, isn’t something you are ready to embrace

  • If you prefer to work on your own (we're a team that pushes each other and learns together)

Does this sound like it was written for you? Excellent Please apply and let’s explore this together.

Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duo’s achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran’s status, religion, disability, sexual orientation and beliefs.

And if this role is exciting to you, we encourage you to apply even if you don’t meet all 100% of the description or qualifications. Finally and most importantly, we are a proud Equal Opportunity Employer.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

  • Mechanical Project Engineer

    Há 1 mês

    Oeiras, Portugal Lifthium Energy Tempo inteiro

    The mission of the Mechanical Project Engineer is to oversee and support all mechanical engineering activities at project level, incl. the design and engineering of mechanical systems, equipment selection, quality control compliance, technical specifications and support, and collaboration to integrate mechanical systems in each project.The main...

  • Avionics Support Specialist

    4 semanas atrás

    Oeiras, Portugal NetJets Europe Tempo inteiro

    **Purpose of Position**: In coordination with the Avionics Technical Specialist, provides technical support and advice to Maintenance personnel and Flight crew on avionics (electrical and electronic aircraft equipment) maintenance activities to achieve best level of safety, performance, reliability and compliance with regulatory requirements and most cost...

  • Avionics Support Specialist

    4 semanas atrás

    Oeiras, Portugal NetJets Transportes Aéreos, S.A. Tempo inteiro

    Company: NetJets Transportes Aéreos, S.A.- Area of Interest: Maintenance- Location: Paço de Arcos, PT, 2774-550- Req ID: 9565**Purpose of Position**: In coordination with the Avionics Technical Specialist, provides technical support and advice to Maintenance personnel and Flight crew on avionics (electrical and electronic aircraft equipment) maintenance...

  • DevOps Engineer Junior

    Há 1 mês

    Oeiras, Portugal Mootiva Tempo inteiro

    Do you know Mootiva?We are seeking a motivated Junior DevOps Engineer! You will help the team define the technologies for our PaaS, provision process and tools, how to scale, deploy, run, monitor and manage our products across all environments. Help automate and streamline our operations and processes. Troubleshoot and resolve issues in our dev, qa and...

  • TAC Security Manager.

    Há 4 dias

    Oeiras, Portugal Cisco Tempo inteiro

    It's an exciting time to work at Cisco. Every day we connect people to the network and make it come to life. Whether it's using e-learning to educate students far from city centers or downloading the entire Library of Congress in seconds, our networking technology has not only revolutionized the way people do things, but who they are. People are more...

  • Electrical Engineer

    Há 1 mês

    Oeiras, Portugal Lifthium Energy Tempo inteiro

    The mission of the Electrical Engineer is to manage, lead and execute the design, development, testing, and monitoring of all electrical engineering activities. Ensure the successful implementation of electrical systems, power distribution, and equipment integration within the project. You will work closely with the Project Director and other engineering...

  • Civil / Structural Project Engineer

    Há 1 mês

    Oeiras, Portugal Lifthium Energy Tempo inteiro

    The mission of the Civil / Structural Project Engineer is to oversee the civil engineering aspects of construction and infrastructure development for the project, and ensure the successful implementation of civil and structural engineering solutions (incl. site preparation and structural design).The main responsabilities are: Civil and Structural design and...

  • Tac Security Manager

    Há 3 dias

    Oeiras, Portugal Cisco Systems Tempo inteiro

    It's an exciting time to work at Cisco. Every day we connect people to the network and make it come to life. Whether it's using e-learning to educate students far from city centers or downloading the entire Library of Congress in seconds, our networking technology has not only revolutionized the way people do things, but who they are. People are more...

  • Client Support Technician

    4 semanas atrás

    Oeiras, Portugal Generix Group Tempo inteiro

    Ready to join us the challenge of digital transformation of prestigious clients? As part of the B2B Integration Support teams, you will provide technical assistance to the client towards the integration process. **EXPERIENCE REQUIREMENTS**: - Academic Background: Degree or Newly Graduation in Informatic Engineering; - Knowledge of databases (namely...

  • Client Support Technician

    Há 1 mês

    Oeiras, Portugal Generix Group Tempo inteiro

    Ready to join us the challenge of digital transformation of prestigious clients? As part of the B2B Integration Support teams, you will provide technical assistance to the client towards the integration process. **EXPERIENCE REQUIREMENTS**: - Academic Background: Degree or Newly Graduation in Informatic Engineering; - Knowledge of databases (namely...

  • Web Development Support for The Academy Training

    4 semanas atrás

    Oeiras, Portugal Vector Synergy Tempo inteiro

    **Location**: Oeiras, Portugal **Security Clearance**: NATO Secret **Reference No**: 2024-0077 / Oeiras **Introduction**: The NATO Communications and Information Academy (NCI Academy) provides training on both static and deployed NATO communication and information systems (CIS), Consultation, Command, Control, Communications and Intelligence, Surveillance...

  • Junior Platform Engineer

    2 semanas atrás

    Oeiras, Portugal askblue Tempo inteiro

    Do you know AskBlue?We were born in 2013, and we provide services in the field of information technology.We are looking for a Junior Platform Engineer to join our company in one of our projects, in Lisbon.We are looking for a Platform Engineer eager to learn new technologies and manage large complex systems that enjoys working in a multi-disciplinary...

  • TAC Security Manager

    Há 4 dias

    Oeiras, Portugal Cisco Tempo inteiro

    It's an exciting time to work at Cisco. Every day we connect people to the network and make it come to life. Whether it's using e-learning to educate students far from city centers or downloading the entire Library of Congress in seconds, our networking technology has not only revolutionized the way people do things, but who they are. People are more...

  • TAC Security Manager

    Há 3 dias

    Oeiras, Lisboa, Portugal Cisco Tempo inteiro

    It's an exciting time to work at Cisco. Every day we connect people to the network and make it come to life. Whether it's using e-learning to educate students far from city centers or downloading the entire Library of Congress in seconds, our networking technology has not only revolutionized the way people do things, but who they are. People are more...

  • Security Support Engineer L2

    Há 1 mês

    Oeiras, Portugal Logicalis Tempo inteiro

    Descrição da Função: Com o intuito de integrar a equipa de Serviços Técnicos da Logicalis Portugal, na Área de Serviços de Rede, procuramos um candidato com conhecimentos técnicos na área de Segurança. Competências e Experiência Necessária • Experiência em suporte de L2/ L3 • Certificações Cisco: CCNP Security (ou superior) •...

  • Contractor Support for Ballistic Missile Defence

    4 semanas atrás

    Oeiras, Portugal Spektrum Tempo inteiro

    Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...

  • Process Designer

    Há 2 dias

    Oeiras, Portugal Lifthium Energy Tempo inteiro

    Your primary focus will be creating intricate designs for specific project processes, translating them into precise Process Flow Diagrams (PFDs) and Piping & Instrumentation Diagrams (P&IDs). Collaborating closely with engineers and project teams, you'll ensure our designs meet technical requirements, adhere to industry standards, and align seamlessly with...

  • Maintenance Operations Controller

    Há 5 dias

    Oeiras, Portugal NetJets Europe Tempo inteiro

    **Purpose of Position**: Coordinate with approved maintenance facilities to promote prompt troubleshooting and to determine an estimated time of completion on all maintenance problems on company aircraft. Track the progression of all maintenance events on aircraft undergoing scheduled and unscheduled maintenance. **Tasks and Responsibilities**: -...

  • Maintenance Operations Controller

    4 semanas atrás

    Oeiras, Portugal NetJets Transportes Aéreos, S.A. Tempo inteiro

    Company: NetJets Transportes Aéreos, S.A.- Area of Interest: Maintenance- Location: Paço de Arcos, PT, 2774-550- Req ID: 8660**Purpose of Position**: Coordinate with approved maintenance facilities to promote prompt troubleshooting and to determine an estimated time of completion on all maintenance problems on company aircraft. Track the progression of all...

  • Pmi&im Emea Coe Tech Lead

    1 semana atrás

    Oeiras, Portugal IQVIA Tempo inteiro

    **Creating a healthier world** IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in driving healthcare forward by pushing the boundaries of human science and data science. Our passion, innovation, collaboration and growth help our customers create a...