Travel & Tourism Customer Service Advisor (French Speaker)

3 semanas atrás

Lisbon, Portugal portugal.xpatjobs Tempo inteiro
Are you passionate by the Travel & Tourism industry? Do you have previous experience with a GDS, such as Amadeus, Galileo or Sabre? Do you have good customer service skills and do you want to start and develop your career in an international and multicultural company? Check this out

Your responsibilities and impact as Travel and Tourism Customer Service Advisor will be:

Offer information, solutions and to advise customers regarding the company’s services, over the phone, emails and chat
Contribute to a positive customer experience through a responsible treatment of each contact
Achieve the performance targets defined by the project
Ensure and participate in the success of the department
Guarantee clients satisfaction and high level of quality
Skills, qualifications and interests you need to succeed in this role:

You have a native level of French + a good level of English (B2 minimum)
You have previous working experience with a GDS such as Amadeus, Galileo or Sabre – this is a big plus
You are passionate by the Travel and Tourism industry – studies or experience in this industry is a big plus
You have a professional attitude and strong customer service skills
You have excellent listening and communication skills
You are willing to learn and, develop and acquire new skills
You are dynamic and self-motivated
You are open minded, a real team player and willing to work in an international and multicultural environment
You have strong work ethic and committed in your job, ready to contribute to the success of the company and project
You must hold EU Citizenship or valid work permit for Portugal
What’s in it for you?

Working hours: Monday to Friday, rotating shifts from 08:00 to 20:00
A package in line with the market: 830€ gross / month x 14 months + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
Additional bonus if you have proven experience is a GDS (Amadeus/ Galilleu/ Sabre)
If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 3 months of free accommodation provided by the company
Opportunity to be part of a challenging and fast paced environment
Possibility to collaborate with some of the biggest brands in the industry
A multicultural and international environment
Fully paid training, professional development and career evolution
Start date: ASAP
Your Future Company:
Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees.
In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands, mainly from the Travel and Tourism Industry.

Is this project not the best fit for you? Feel free to check our other opportunities for French speakers in Portugal or send us your CV to be considered for other projects or future opportunities.

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