Customer Service for Online Video Platform
4 semanas atrás
Starting date: Mid July
Quality and Service is what it's all about in today’s world for companies to remain competitive. This famous online video platform is looking for you to join their customer service specialist team in Lisbon
Your responsibilities and impact as a Customer Service Agent will be:
– Helping users with any questions related to their accounts, the platform in general etc;
– Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media;
– Delivering calm and resourceful troubleshooting for customer queries regarding their customer experience;
– Being in contact with other departments and redirecting related cases and issues to responsible departments
– Ensuring and participating in the success of your department.
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