Service Delivery Manager

1 semana atrás

Porto, Porto, Portugal Volkswagen Financial Services Portugal Tempo inteiro

Who is Volkswagen Financial Services?

It's been more than 70 years since Volkswagen Financial Services AG financed the first Volkswagen vehicles in Germany in 1949. A lot has changed since then, but our core goal hasn't; ensuring we meet the mobility needs of the people.

Volkswagen Financial Services today operates in 48 markets through its various subsidiaries, shareholdings, and joint ventures. Volkswagen Financial Services is the largest provider of automotive financial services worldwide.

As the largest provider of automotive financial services worldwide, we pride ourselves on fostering a diverse, inclusive, and equal-opportunity workplace. At our VWFS Porto location, you'll join a dynamic team committed to innovation and excellence in financial and technological services.

Objectives:

The Service Delivery Manager (SDM) is a strategic and operational role responsible for ensuring the seamless delivery of IT services (services across all delivery units at VWFS Porto) to customers while maintaining a strong focus on customer satisfaction, service quality, and operational efficiency. This role combines elements of traditional IT service management with the customer engagement and relationship management responsibilities of a Customer Success Manager.

In this role you will be responsible for:

IT Service Management Responsibilities

  • Oversee service delivery across all Delivery functions, ensuring SLAs and KPIs are met.
  • Manage service transitions from project to operations, ensuring a structured handover and operational readiness.
  • Monitor and report service performance, identifying areas for improvement and risk mitigation.
  • Ensure delivery of services meets or exceeds agreed service levels and contractual obligations, addressing customer expectations with agility and precision.
  • Ensure compliance with service management best practices and VWFS processes.
  • Coordinate with internal IT teams and external vendors to align service delivery with expectations.
  • Ensure cost transparency and financial accountability in IT service operations.
  • Drive continuous improvement initiatives to enhance service quality and cost efficiency.

Customer Engagement & Relationship Management Responsibilities

  • Act as the single point of contact (SPOC) for customers, ensuring clear communication and issue resolution, including customer complaints, delays, or quality concerns.
  • Establish and maintain strong business relationships with internal and external stakeholders.
  • Advocate for customer needs, ensuring IT services align with business priorities.
  • Manage customer expectations and satisfaction, addressing concerns proactively.
  • Lead customer service reviews, governance meetings, and feedback sessions.
  • Ensure service offerings evolve to meet the changing needs of the business.

We are looking for a seasoned IT Service and Customer Engagement professional with the following qualifications:

  • Experience: Minimum 5+ years in IT Service Management, IT Operations, or Customer Success roles.
  • Knowledge & Skills:
  • Strong understanding of ITIL frameworks & best practices.
  • Proven experience in customer relationship management and service delivery.
  • Ability to manage SLAs, contracts, and vendor relationships effectively.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Experience in service improvement and business alignment initiatives.
  • Certifications (Preferred): ITIL v4, Service Management Certifications, PMP (optional).
  • Soft Skills: Leadership, problem-solving, customer-focused mindset, strategic thinking.

What we Offer:

  • Long-term contract
  • Competitive package including private health insurance, life insurance and meal allowance (pay by meal card)
  • Bonuses and benefits depending on performance
  • Schooling allowance and pension scheme
  • Incredible and unique annual company events
  • Opportunity to work on an international project and be part of multicultural and multidisciplinary team
  • Solid performance evaluation and career management methodologies
  • Continuous training – technical and behavioral development.

  • Service Delivery Manager

    Há 7 dias

    Porto, Porto, Portugal Volkswagen Financial Services Portugal Tempo inteiro

    .Who is Volkswagen Financial Services?It's been more than 70 years since Volkswagen Financial Services AG financed the first Volkswagen vehicles in Germany in 1949.A lot has changed since then, but our core goal hasn't; ensuring we meet the mobility needs of the people.Volkswagen Financial Services today operates in 48 markets through its various...

  • Service Delivery Manager

    1 semana atrás

    Porto, Porto, Portugal Volkswagen Financial Services Portugal Tempo inteiro

    Volkswagen Financial Services - A Pioneer in Mobility SolutionsWe have been shaping the future of mobility for over 70 years, since financing our first Volkswagen vehicles in Germany in 1949. Our core goal remains unchanged: to meet the evolving mobility needs of people worldwide.Today, we operate in 48 markets through our various subsidiaries,...

  • Service Delivery Manager

    1 semana atrás

    Porto, Porto, Portugal Volkswagen Financial Services Portugal Tempo inteiro

    .Who is Volkswagen Financial Services?It's been more than 70 years since Volkswagen Financial Services AG financed the first Volkswagen vehicles in Germany in 1949.A lot has changed since then, but our core goal hasn't; ensuring we meet the mobility needs of the people.Volkswagen Financial Services today operates in 48 markets through its various...

  • Service Delivery Manager

    Há 6 dias

    Porto, Porto, Portugal Volkswagen Financial Services Portugal Tempo inteiro

    Direct message the job poster from Volkswagen Financial Services PortugalIt's been more than 70 years since Volkswagen Financial Services AG financed the first Volkswagen vehicles in Germany in 1949. A lot has changed since then, but our core goal hasn't; ensuring we meet the mobility needs of the people.Volkswagen Financial Services today operates in 48...

  • Service Delivery Manager

    2 semanas atrás

    Porto, Porto, Portugal TN Portugal Tempo inteiro

    Social network you want to login/join with:Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting...

  • Software Delivery Manager

    Há 4 dias

    Porto, Porto, Portugal Natixis in Portugal Tempo inteiro

    About the TeamThis is an exciting opportunity for a motivated Software Delivery Manager to join our dynamic team in Portugal. As a Software Delivery Manager, you will be responsible for leading the development and delivery of software applications and services that meet the evolving needs of our business.Key responsibilities include:Developing and executing...

  • Delivery Manager

    2 semanas atrás

    Porto, Porto, Portugal Tn Portugal Tempo inteiro

    .Social network you want to login/join with:Here at Mindera, we are building a world-class team and would love for you to join us.As a Delivery Manager with a strong technical background, you will use your experience with Agile methodologies and your deep understanding of the SDLC to lead a team of developers crafting solutions for a high-profile video...

  • Delivery Manager

    4 semanas atrás

    Porto, Porto, Portugal Blip Tempo inteiro

    Blip is a leading tech company focused on software engineering solutions for sports entertainment.We operate at scale. As part of Flutter Entertainment, we play an essential role in the Group's goal of becoming the global leader in online sports betting and iGaming, developing innovative products and platforms for over 14 million monthly customers...

  • Service Delivery Manager

    2 semanas atrás

    Porto, Porto, Portugal Devexperts Tempo inteiro

    .Company DescriptionDevexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms.The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services.Job DescriptionWe...

  • Technical Service Delivery Manager

    Há 2 dias

    Porto, Porto, Portugal Linde plc Tempo inteiro

    Linde plc is hiring a Technical Service Delivery Manager who can manage device lifecycles based on global governance and oversee all reports related to IT Infrastructure Services.The ideal candidate will have demonstrated experience in cloud solutions like Telephony/Contact Center (IaaS, SaaS, PaaS) and knowledge in AWS environment. They will maintain and...

  • Service Delivery Manager

    2 semanas atrás

    Porto, Porto, Portugal Devexperts Llc Tempo inteiro

    Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms.The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services.Job DescriptionWe expect the Service...

  • Software Delivery Excellence Manager

    Há 4 dias

    Porto, Porto, Portugal Blip Tempo inteiro

    Company OverviewBlip is a leading tech company that specializes in software engineering solutions for sports entertainment. With a strong focus on innovation and collaboration, we strive to deliver cutting-edge products and services that exceed our customers' expectations.We operate at scale, with a global presence and a team of talented professionals who...

  • Service Delivery Manager

    Há 5 dias

    Porto, Porto, Portugal Devexperts LLC Tempo inteiro

    Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services.Job DescriptionWe expect the Service...

  • Delivery Manager

    2 semanas atrás

    Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    Blip is a leading tech company focused on software engineering solutions for sports entertainment.We operate at scale. As part of Flutter Entertainment, we play an essential role in the Group's goal of becoming the global leader in online sports betting and iGaming, developing innovative products and platforms for over 14 million monthly customers...

  • IT Service Delivery Manager

    Há 3 dias

    Porto, Porto, Portugal La Fosse Tempo inteiro

    **Job Overview:**We are seeking a skilled IT Service Delivery Manager to join our team at La Fosse. As an Incident Manager, you will play a critical role in ensuring the smooth operation of our business systems.**Key Responsibilities:**Develop and implement incident management processes to minimize downtime and ensure swift resolution of technical...

  • Service Delivery Manager

    3 semanas atrás

    Porto, Porto, Portugal Devexperts Tempo inteiro

    Get AI-powered advice on this job and more exclusive features.Company DescriptionDevexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market...

  • Delivery Manager

    2 semanas atrás

    Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    Blip is a leading tech company focused on software engineering solutions for sports entertainment.We operate at scale. As part of Flutter Entertainment, we play an essential role in the Group's goal of becoming the global leader in online sports betting and iGaming, developing innovative products and platforms for over 14 million monthly customers...

  • IT Service Delivery Manager

    Há 2 dias

    Porto, Porto, Portugal Devoteam Tempo inteiro

    Job DescriptionThis Hybrid Incident Resolution Specialist position is responsible for managing incidents and resolving issues related to IT services. The ideal candidate will have experience with Service Now and ITIL, as well as knowledge of Windows and Linux environments.A key responsibility is creating and following up on tickets to maintain a chronology...

  • Service Delivery Manager

    Há 5 dias

    Porto, Porto, Portugal Devexperts Tempo inteiro

    Get AI-powered advice on this job and more exclusive features.Company DescriptionDevexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market...

  • Delivery Manager

    4 semanas atrás

    Porto, Porto, Portugal Infraspeak Tempo inteiro

    Welcome to Infraspeak.Our mission is simple: to transform facilities management with a collaborative platform that unifies every part of FM operations into one cohesive system — enabling every stakeholder to Work as One.We go beyond traditional tools, eliminating fragmented systems in complex operations.Our platform ensures end-to-end collaboration across...