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Front Office Supervisor
19 minutos atrás
Mission: Responsible for the Front Desk activities and operation, such as check-in & check-out, room allocation and inventory balancing, handling guest complaints, cash handling & handling other requests from our guests Strives to ensure guest and employee satisfaction and achieve the operating budget. In the role of supervisor you will be responsible to lead your shift in collaboration with the Assistant Front Office Manager and/or the Front Office Manager.Job Description: Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room. Serves as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Understand how to respond to emergency procedures in the hotel including bomb threats, police, fire rescue, and ambulance emergencies. Acts as Duty manager and report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standardsWould you like to be part of the Pine Cliffs Resort team? Apply Now
