Operations Center Consultant

1 semana atrás

Queluz, Lisboa, Portugal CGI Group, Inc. Tempo inteiro

Position Description:

Are you motivated by the opportunity to delight your clients by providing them with innovative solutions to complex technical problems?

These are exciting times for CGI and are looking for talented individuals to trail blaze with us.


If you have a pioneering spirit and thrive on innovative projects where you can influence the direction of technical strategy, now is the time to join this dynamic team.

We need to double our capacity to satisfy growing client demand globally and are looking for top talent.

Combine the challenges offered by complex technical initiatives with the potential for international travel and gain experience and demonstrate your creativity.


Your future duties and responsibilities:

As a Operartions Center Consultant your responsibilities will include:

  • 1st/2nd level support of solutions implemented for Customers.
  • Collaboration on Global Projects.
  • Work on Shifts methodology, integrated in a Team.
  • Participation in 24x7 OnCall Service.
  • Daily L1 / L2 Support.

Required qualifications to be successful in this role:
Education and Certification

  • University degree or comparable education.
Desired Qualifications

  • Ensure customer satisfaction and provide professional customer support
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
  • Identify the issue the client is facing, troubleshoot and provide an appropriate solution
  • Able to identify when the issue should be reassigned to another department or more senior representative
  • Collaborate with other specialists to solve or properly close help tickets
  • Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
  • Maintain and update all jobrelated administrative forms.
  • Resourceful and stress resilient personality that can adapt and remain calm in all situations
  • Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users
  • ITIL certification
  • Fluent in English (C2), German speakers will be valued

Skills:

  • Informatica

What you can expect from us:

Insights you can act on


While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.


When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes.

We call our employees "members" because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of.

This has been our Dream since 1976, and it has brought us to where we are today-one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings.

We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities.

As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI-where your ideas and actions make a difference.

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