Head of Fulfillment

2 semanas atrás

Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiro

Ready to lead, disrupt and reinvent the sleep industry?
We are
Emma - The Sleep Company.

Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas.

We're pushing the boundaries of technology to transform the world of sleep and we want your help to pull it off.

We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We focus on how we approach problems, we chase growth, and set ambitious goals.

Want your ideas to have an impact and your career to grow? Then Emma is the right place for you.


What you'll do:

  • Create, own and execute the fulfilment strategy aligned with business objectives, providing direction for thirdparty logistics, reverse logistics, and last miledelivery.
  • Lead and mentor a highperforming team, fostering a culture of collaboration and continuous improvement.
  • Establish and maintain quality control measures for fulfilment operations, ensuringcompliance with industry regulations and standards.
  • Monitorpartner's performance and improve it according to the quality, cost and servicerelated targets.
  • Develop and implement strategies to improve the customer experience in the last mile delivery process, addressing customer concerns and feedback, ensuring high levels of satisfaction.
  • Manage the fulfilment budget effectively, identifying costsaving opportunities and implementing initiatives to optimize operational costs without compromising service quality.

Who we are looking for:

  • At least 8 years of experience in supply chain or operations roles, with at least 3 years in a leadership position.
  • You are customeroriented, have strong communication skills and a good Stakeholder Management.
  • You have a proven track record of developing and managing high performance teams
  • You are a selfstarter, have a quick grasp and an analytical approach to tasks and problems.
  • You are conceptually strong and have a can domentality.
  • You have an independent and structured way of working and think processoriented.
  • You are a communicative team player and have very good English skills.

What we offer:

  • Emma is transforming the world of sleepand we want the highest performing people to help us pull it off. We want you. But only if you're willing to question things, disrupt things, innovate and create things from the ground up.
  • We're honest and direct. We prefer no ego and no politics. We want to excel as a team.
  • We know that Emma isn't for everyone.
But if, like us, you love the thrill of a challenge, chase accelerated growth and thrive in driving change:
stop looking further. We're the team that will make you discover the top of your game

  • You will become part of a group of ambitious and inspiring leaders and will be supported in your personal development. Just as we want you to make Emma grow and succeed, we will make you grow and succeed.

Become an Emmie


Emma is transforming the world of sleep -
and we want the highest-performing people to help us pull it off.

We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace.

We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

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