Power BI Support Engineer III Information Technology Lisboa, Lisbon

2 semanas atrás

Lisboa, Lisboa, Portugal Axians Portugal Tempo inteiro

At AXIANS we are looking for the right talent, for the right place. We work daily to engage our people in a collaborative and inclusive environment, with a culture of proximity. Also, part of our culture is our concern for the environment and the implementation of social and environmental corporate responsibility actions.
This is your opportunity to join an international project, with a client that needs you to meet the challenges of digital transformation.

THE ROLE
We are looking for a #TechTalent to perform duties as a Power BI Support Engineer, for a project in the technology sector.

WHAT YOU'LL DO

  • Ownership of the Customer Support Experience: Champion the customer's support journey, providing timely, accurate, and effective solutions for their issues. Working closely with a broad range of global customers
  • Resolution of High-Impact Technical Challenges: Address and resolve technically challenging and critical problems for customers and partners, making a significant impact on their experience with Azure's products and services
  • Multi-Channel Customer Communication: Resourcefully and empathically engage with customers through various channels including telephone, email, public and private forum ensuring their concerns are heard, understood, and addressed
  • Customer Advocacy: Identify and report software bugs and customer suggestions, acting as the voice of the customer within the organization and helping to shape the customer support strategy
  • Product Improvement Liaison: Act as a bridge to internal development organizations, advocating for product enhancements that can alleviate customer pain points and improve their overall experience with the products
WHAT WE'RE LOOKING FOR

Required/Minimum Qualifications
  • English language: confident in reading, writing, and speaking. Additional latin languages like French, Spanish, Italian are a plus
  • 3+ years of technical support, technical consulting experience, or information technology experience
  • Proficiency with Microsoft Power BI (Desktop application and the Service, and Gateway), or any other similar BI tool such as Tableau, SAS, Qlik, Sisense, Oracle Analytics Cloud, MicroStrategy or Microsoft Excel would be beneficial
  • Good understanding of SQL Server Analysis Services concepts, MDX, DAX and SQL Server Reporting Services
  • Underlying awareness of SQL Server, or any other Database Management system like Oracle or SAP
  • Basic network troubleshooting skills
Additional or Preferred Qualifications
  • Support experience delivering IT Application support or services
  • Some understanding or awareness of Office 365/ Windows Administration, SharePoint, Dynamics CRM, or the .NET Framework would be helpful
  • Excel skills with Power Query and Data Modelling would be beneficial
  • Experience gained or conceptual knowledge of Microsoft Azure/AWS Cloud architecture or any Cloud SaaS experience
  • Understanding of DNS (Domain Name System) principles and protocols
  • A solid grasp of HTTP (Hypertext Transfer Protocol) principles and its various methods (GET, POST, PUT, DELETE, etc.)
WHAT WE CAN OFFER YOU

Opportunities for career advancement
By integrating large Axians projects, you can undertake training and certifications in various technology areas that will help you increase your expertise.

Professional development in international markets
With the international projects we have for you, you will be put to the test, gaining experience, proving your worth and becoming good at what you do.

Challenging challenges of great dimension
We offer you tailor-made challenges that will allow you to develop skills in the area you want the most and, who knows, become an expert.

Support in professional and personal development
Benefit from Axians' offer that includes a Friend Get a Friend plan, as well as progression in the company through a career plan.

Do you think this position is right for you?
If you think you have the #TechTalent required for this position, send us your resume, preferably in English and in Europass format, to with the subject "PBISE_DR_PL.".

Learn more about Axians #J-18808-Ljbffr

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