Junior Customer Operations Specialist

2 semanas atrás

Lisboa, Lisboa, Portugal Coverflex Tempo inteiro

Hi there


Our
Customer Operations Team in Italy is growing and we are looking for someone special to support our customers throughout their journey at Coverflex, from day one to the renewal of their subscription.


About Us:

Compensation is more than a paycheck, and traditional approaches don't adequately reflect it or the way people work today.

We're on a mission to change that. We see compensation as everything a company gives its people in return for the work they do. It should be easier to understand, offer, manage and spend.


Long-term, we're working towards becoming the place where compensation happens and is managed by those who award and receive it.

We're on our way to coining the term "Compensation-as-a-service".

We're proud to be backed by leading European VC funds, having raised over €20 million.

About You:

  • You are always looking for outstanding and exciting ways to solve problems;
  • You have a high capacity to communicate;
  • You speak English and Italian fluently (Portuguese would be a plus)
  • You care about people's problems;
  • You are a warm person with an incredible customer focus;
  • You've adapted easily to remote work;
  • You love to be part of something bigger than you.

The Role:

On a typical day, you will...

  • Provide operational support to the team
  • Establish and maintain quality standards
  • Identify opportunities for improvement
  • Develop and implement changes to nonefficient processes and procedures
  • Identify customer needs and help customers use specific features;
  • Followup with customers to ensure their issues are solved;
  • Work closely with internal departments to share customer feedback;
  • Identify best practices and help establish process standards that guarantee consistency and efficiency at scale.

The stages for this hiring process are:

  • CV Screening;
  • Pre-Interview Questionnaire;
  • Interview I;
  • Interview II
  • Technical Challenge (optional);
  • Final Interview.

Equal opportunity employer:

Coverflex is an equal opportunity employer.

All applicants will be considered and analysed regardless of ethnicity, color, religion, gender identity, sexual orientation, national origin, age, or disability status.


Salary range:


For this position, we have a total gross package (RAL) of 16.000€ to 20.000€ (plus meal allowance, and other benefits).

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