Community Management Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal GIGROUP Tempo inteiro

The
Community Management Specialist will have a key role in managing our community social media operations in Portugal, Spain, France, Belgium, Luxembourg and Poland.

She/He will have the opportunity to work with different markets and have a dynamic day-to-day life characterized by a multiplicity of functions of the greatest importance at the HQ level:

  • Management of social media and eMobility Service Providers (eMSPs) interactions by replying to customers and partners enquiries and comments through their apps
  • Learn and master the company's business model and product in order to effectively explain and communicate it with the different users
  • Developing and implementing new processes and templates to most common scenarios
  • Perform quality and audit checks to existing EV support and installation processes, ensuring high compliance standards
  • Communicate quickly and effectively to internal and external stakeholders
  • Triage and escalate urgent issues in order to drive them to resolution
  • Complete thorough documentation and notation on customer contacts and trends
  • Provide feedback to management teams regarding processes, trends and ensure the quality and efficiency of internal processes.
-
Is fluent in both oral and written English and French in order to be able to prepare business documents and conduct meetings in these languages. Other languages are a plus

  • Has proven experience with community management and feels at easy to autonomously conduct efforts on replying to users in different social media channels
  • Has an interest and enthusiasm in the area of electric mobility and, although not fundamental, experiences in the area or in a related area are highly valued
  • Is comfortable with working with Google Sheets and Google features Is based in Lisbon or willing/looking to relocate to Lisbon.

Get to know our benefits

  • Private health insurance
  • Gym pass membership
  • Recurrent team building events in our local teams
//pt.
Gigroup.
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