Czech Team Manager for an e-commerce company

1 semana atrás

Lisboa, Lisboa, Portugal Sitel Tempo inteiro

Come and work with us.

We are looking for a talented and accomplished Czech Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

Our client is an online marketplace operated in a number of countries, offers heavily discounted goods which are mostly shipped to consumers directly from China

As a Team Manager in this project, your daily responsibilities will include:

Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc) Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project Work as a team, actively collaborating in the development of the advisors' activities Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall Undertake formal monthly/quarterly performance reviews Provide clear direction and guidance to ensure consistent achievement of key performance metrics Accurate and timely communication of any client issues to Operations Manager Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed. Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities

To succeed in the role, you will need to have:

Native or proficient level of Czech (mandatory) Proficient level of English (C1 and above) A proficient second language will be a plus Minimum of 6 months of call center experience preferably as Team Manager or product specialist Evidence of effective interpersonal, coaching, and leadership skills Excellent telephone, keyboard, verbal and written communication skills Good numeric and verbal reasoning skills Effective time management Ability to organize and prioritize, set priorities and multi-task Must hold EU citizenship or valid work permit for Portugal Be a local candidate or willing to relocate to Lisbon, Portugal (work on site - Monday to Friday 9:00 am to 6pm)

Knowledge/abilities

People-oriented An element of gravitas Experience with policy work Early adopter of technology Dependable, reliable, and able to perform duties with minimum supervision Ability to interact positively with staff at all levels

Education and experience

Bachelor's degree or directly related work experience Previous relevant experience as Team Manager

Specific Requirements (when necessary)

Availability to travel Out-of-hours support

Benefits.

Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our EverBetter wellness program Job stability Life-long skills and experience Excellent work culture

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