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Robotic Process Automation Specialist
1 semana atrás
¿Dónde trabajarás?:
The company is a multinational located in Maia.
¿Qué harás?:
- Engaging with the different departments in CSC to understand their needs and priorities of processes to automated with RPA
- Analyzing data of Customer Servicerelated activities to identify potential in Customer Service, such as reduction of queries, resolution time and error rate
- Creating and aligning user stories for RPA process automation
- Testing and implementing new RPA process automation solutions across REW
- Monitoring and maintaining the automated processes to ensure a maximum degree of availability and trigger corrective action in case of disruption
- Contribute to the definition of the BSC digital strategy and roadmap, with particular focus on the area of Process Improvement Automation
¿A quién buscamos?:
- University degree in Business or IT
- Ability to understand, manage and configure software solutions for Customer Service
- Broad understanding of the endtoend business processes and systems in use across our organization
- Experience in organizing and managing complex tasks across different departments and with external suppliers
- At least 2 years of experience in Customer Service or Order taking roles
- Proven analytical skills
- Profound knowledge ERP systems (SAP) and deep understanding of standard transactions
- Fluent in English, any other language of the REW region (Portuguese, Spanish, French, German, or Dutch) is a plus
- Experience with different ideation techniques as Design-Thinking and delivery approaches as Waterfall, Agile and /or Scrum is a plus
¿Qué ofrecemos?:
- Competitive Salary + Benefits;
- Offices that adapt to your needs, with collaborative spaces
- Specific training in your field of activity;
- Multinational and dynamic environment;
¿Necesitas + info?:
Elena Charle ext 121
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