Italian Customer Advisor for Secret Escapes

2 semanas atrás


Lisboa, Lisboa, Portugal Foundever Tempo inteiro

Come and work with us
:

Do you want to work with a travel company specialized on luxury hotels worldwide?
Are you
Italian native or fluent with strong
English communication skills?
Looking to make your career in a multicultural environment in sunny and happy
Lisbon?

So we have the perfect opportunity for you

Your future project:
join our
Italian Customer Support team.

Secret Escapes is a British travel company that focuses on featuring and recommending the best deals for luxury hotels and holidays worldwide, providing a stress-free experience, at an unbeatable price.

As a customer service specialist in this project, your daily responsibilities will include:

  • Provide support to all members of Secret Escapes and help them discover and book the best luxury hotel and holiday deals
  • Provide world class support service and offer solutions to our customers during and after their travels by ensuring timely followup, closure and feedback
  • Solve with precision and efficiency emerging issues that customers may face
  • Meet and exceed our service quality goals, compliance regulations and productivity targets
  • Create amazing experience that people value and we are proud of
  • Be responsible to follow the direction of management and provide feedback
To succeed in the role, you will need to have:

  • Native or proficient level of
    Italian (C2)
  • Advanced level of
    English (at least C1) both verbal and written
  • Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills
  • Analytical and problem solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver
  • Highspeed internet access and appropriate conditions for remote work
-
Must hold EU citizenship or valid work permit for Portugal:

Benefits
:

  • Signing bonus
  • Relocation package
  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging companywide initiatives, including our EverBetter wellness program
  • Job stability
  • Lifelong skills and experience
  • Excellent work culture

Go further with Foundever:

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

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