Italian Customer Advisor for Secret Escapes
2 semanas atrás
Come and work with us
:
Do you want to work with a travel company specialized on luxury hotels worldwide?
Are you
Italian native or fluent with strong
English communication skills?
Looking to make your career in a multicultural environment in sunny and happy
Lisbon?
So we have the perfect opportunity for you
Your future project:
join our
Italian Customer Support team.
Secret Escapes is a British travel company that focuses on featuring and recommending the best deals for luxury hotels and holidays worldwide, providing a stress-free experience, at an unbeatable price.
As a customer service specialist in this project, your daily responsibilities will include:
- Provide support to all members of Secret Escapes and help them discover and book the best luxury hotel and holiday deals
- Provide world class support service and offer solutions to our customers during and after their travels by ensuring timely followup, closure and feedback
- Solve with precision and efficiency emerging issues that customers may face
- Meet and exceed our service quality goals, compliance regulations and productivity targets
- Create amazing experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback
- Native or proficient level of
Italian (C2) - Advanced level of
English (at least C1) both verbal and written - Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problem solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- Highspeed internet access and appropriate conditions for remote work
Must hold EU citizenship or valid work permit for Portugal:
Benefits
:
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging companywide initiatives, including our EverBetter wellness program
- Job stability
- Lifelong skills and experience
- Excellent work culture
Go further with Foundever:
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
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