Chief Housekeeper

Company Description

Mystic Ocean is a new ocean cruise company based in Portugal, that offers cruises along iconic destinations such as Mediterranean, Baltic and North Seas.

With a focus on delivering a value for money experience to its guests, Mystic Ocean is committed to establish a corporate culture focused on creating enriching career paths that create new opportunities for growth to our crew members.

Job Description:

The position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position.

Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with Company's Safety, Quality and Environmental Standards.

• To oversee the daily Housekeeping operation, cleaning procedures and maintenance of all Guest areas including cabins, laundries, public areas and public restrooms.
• To ensure that the entire Housekeeping Department is updated with relevant shipboard information at all times.
• To monitor and develop the Work schedules, Section Plans and Vacation schedules and to conduct Performance Appraisals for the Housekeeping Staff.
• To ensure that the highest standards of cleanliness are maintained in all areas under Housekeeping responsibility and overseeing cleaning procedures (according to schedule and instructions), following the detail of USPH and HACCP standards at all times.
• To ensure that the Shipboard Sanitation Program is followed and executed at all times and that all Sanitation Log sheets are updated and completed.
• To carry out daily inspections of all areas under Housekeeping responsibility, to ensure any points which are not up to standards are corrected.
• To conduct induction and training for all newly joined crew in Housekeeping department, as well as monitor their performance.
• To coordinate the execution of necessary Maintenance issues in conjunction with the Technical Department.
• To control department budget by controlling supplies and maintaining par stock inventories.
• To adhere to, and to ensure that the Housekeeping Department Staff adheres to all Company Policies and Procedures, Manuals and Directives.
• To review passenger ratings on Housekeeping meetings ensuring that immediate corrective actions are taken, if needed.
• To ensure that Work Registration Forms for the Housekeeping Department staff are completed correctly and handed in to the HR department in a timely manner.
• To perform any other duties set by company policies, Management or his/her direct superior and not included in the above job description.
• To monitor and control the use of cleaning materials and consumables in the Housekeeping Department.
• To monitor and control vacation schedules for the Housekeeping Staff.
• To monitor and control stock and issuing of linen.
• To ensure that Company property is maintained properly and treated with respect at all times.

Qualifications:

• College Degree/Diploma beneficial.
• Hotel Management School beneficial.
• Fluent written and spoken English.
• Advanced German skills required; any additional foreign language would be a plus.
• Must have Typing, Windows XP, Word, Excel and MS Outlook skills. Additional, Stock Control System, POS System.
• Minimum of two (2) years' experience hotel or one (1) year experience onboard a cruise ship in a Housekeeping Supervisory/Managerial position preferred.
• Must have excellent organizational skills and show attention to detail.
• Must possess excellent leadership and human resource management skills and the ability to interact with all levels of people.
• Must be able to communicate and implement corrective action steps in an effective, yet diplomatic fashion.
• Must be able to work under pressure and meet deadlines and to work to established standards.
• Needs to have an outgoing personality and has to possess a positive attitude, maintaining a friendly and approachable demeanour at all times.

Additional Information

You are required to:

• Read, understand, and implement the Mission Statement of the Company.
• Wear the complete prescribed uniform and name badge as specified in Company Standards, complying with regulations relating to tattoos, hair and body decorations.
• Attend and participate as required in all emergency drills, carry personal emergency card, and understand emergency duties.
• To properly use Personal Protective Equipment in work areas at all times.
• To do In Port Manning duties as scheduled and as required by Company policy.
• Other responsibilities, as assigned, but not limited to the above.
• To schedule and conduct meetings with the Housekeeping Staff every cruise.
• To schedule and conduct meetings with the Laundry Master.
• To attend the Hotel Manager's Meeting every cruise as well as the Hotel Manager's daily morning meetings.
• Ensure that all crew are fully aware of all operational instruct

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