Solution Architect Dynamics Customer Engagement
2 semanas atrás
As a Dynamics 365 CE Solution Architect, you are responsible for successful scoping and delivery of Customer Engagement projects to Avanade clients through organization, management and monitoring of people, methodologies and technologies throughout the project life cycle.
For the right person, this is one of the most exciting opportunities within Dynamics in Portugal because you will be working on the biggest deals and with the best team with the opportunity to define the go-to-market strategy for Avanade Portugal in close collaboration with some of the best people in the industry globally
Your tasks. Your challenges. Your opportunities
In this role you will design Microsoft solution focusing on Dynamics 365 Customer Engagement based on customer functional and technical requirements, and you have role in presales activities to responds proposals and in projects delivering the technical architecture.
- You'll support clients in defining and implementing integrated solutions and liaise closely with all relevant partners and teams to develop effective concepts.
- From scoping, planning and budgeting to controlling and reporting you'll manage the whole project cycle.
- Last but not least, you'll ensure first class client lead and guide colleagues in demanding presales projects.
Your technical and non-technical skills include:
- A proven experience designing Dynamics 365 CRM or Power Platform solutions with complex integrations in Azure ecosystem.
- Proficient in Microsoft Dynamics CRM 2013/2015 and Dynamics 365 Customer Engagement, with knowledge on at least 3 of the main Customer Engagement modules (Marketing, Sales, Customer Service, Field Service)
- Proficient in Power Platform ecosystem with knowledge in Power Apps Model Driven, Canvas and Portals.
- 6+ years working experience in Microsoft CRM 2013/2015 or 365 as a technical role.
- Handson experience with multiphase globally delivered CRM implementation projects.
- Results oriented / selfdirected ability to drive change in unstructured environment
- Strong client interface and presentation skills
- Excellent interpersonal skills 'Customer Focus' and a strong relationship builder
- Strong time management skills
- Working knowledge of at least one software development methodology
- Working knowledge of Microsoft platform skills
- Analytical strength
- Solution and client oriented working style
- Resilient, flexible, able to work autonomously and in teams
- Possess hunger and a big drive for constantly being up to date with technology and new features and changes.
- Possess a 'can do will do' attitude, that guarantees the absolute best client experience.
- Have excellent written and oral/presentation skills both in Portuguese and English.
- Have a strong interest and passion for growing your own technology skills especially within Cloud & Azure.
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