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Head Of Onboarding
1 semana atrás
Bnberry is at the forefront of revolutionizing the connection between hotels and resorts and short-term rental platforms through innovative technology.
Our mission is to streamline the accommodation listing process, making it more efficient and accessible.We are looking for a dynamic and experienced Head of Onboarding to join our team and contribute to our vision of transforming the hospitality industry.
Role Overview:
The Head of Onboarding at Bnberry plays a critical role in enhancing the quality of content and the efficiency of our client onboarding processes.
This position involves leading a multifaceted team dedicated to both our self-service product clients and those requiring full onboarding assistance.
The ideal candidate will be responsible for devising strategies to improve listing conversion rates and accelerate the onboarding process, ensuring high-quality content across all platforms.
Key Responsibilities:
Develop and implement comprehensive onboarding strategies to improve content quality and streamline client integration, focusing on both self-service and full-service clientsEstablish and refine onboarding procedures, training programs, and content strategies to enhance listing effectiveness and ensure continuous team improvementCollaborate closely with the product team to integrate and optimize AI tooling, aiming for innovation in content development and process efficiencyLead, motivate, and expand the onboarding team to meet evolving client needs and company goalsMonitor and analyze key performance indicators (KPIs) related to listing conversion rates and onboarding velocity, implementing improvements as necessaryFoster strong relationships with clients and internal stakeholders to ensure a seamless onboarding experience and the successful adoption of our softwareStay abreast of industry trends and technological advancements to continually refine onboarding strategies and tools
Requirements
Proven experience in a leadership role within onboarding, customer success, or a similar field, preferably in the technology or hospitality sectorStrong understanding of content strategy, digital marketing, and AI toolingDemonstrated ability to develop and implement successful onboarding strategies and training programsExceptional communication, leadership, and project management skillsAnalytical mindset with a focus on achieving key business outcomes, such as improved listing conversion rates and increased onboarding velocityAbility to work collaboratively with cross-functional teams and adapt to rapidly changing environments
Benefits
Competitive base salary of $30k-40k annuallyEligible performance bonusesPaid time off and vacation Opportunities for professional development and career growthA dynamic and supportive work environment where innovation is encouraged
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