Collaboration Platforms Operations Manager

2 semanas atrás


Lisboa, Lisboa, Portugal WTW Tempo inteiro
Collaboration Platforms Operations Manager

  • Lisbon, PT
November 15, 2023


Would you like help drive the capabilities of a global company that works with 86% of the Fortune Global 500? Do you have a passion to innovate and deliver robust and exciting enterprise-wide technology solutions? Do you have experience in managing M365 service delivery and adoption? If so, we have an exciting Collaboration Platforms Operations Manager opportunity to join our Enterprise End User and Collaboration Services Team.


End User and Collaboration Services are responsible for a wide range of user facing services including End User Compute, Workplace Technology and Collaboration Services.


Collaboration Platforms Operations Manager be responsible for assuring the quality of the delivery of Collaboration Services managing a team of M365 Support Admins to ensure service are running smoothly, as well as managing a team of Technology Adoption specialists who will ensure our colleagues are making best use of new and existing tools.

You will be the Team lead for 6 x M365 Operational Support Admins and 3 x Technology Adoption specialists.

Through the Operational Support team, you will ensure seamless operations, consistent service delivery and efficient issue resolution for M365 services including SharePoint Online, MS Teams, One Drive for Business and other related services.

Through the Technology Adoption team, ensure that the full capabilities of our collaboration tools are fully understood, embraced and are being effectively used by our colleagues.


  • Minimum 5 years' experience working with Microsoft collaboration tools including M365, O365 and onpremise based services
  • Minimum 5 years' experience delivering services through internal and external teams and partners.
  • High level technical knowledge of Microsoft 365 tools and a deep understanding of how the business can realize the full potential and benefits of the service.
  • Ability to produce robust analytics using Excel and/or PowerBI.
  • Ability to build strong working relationships to influence, network and collaborate with IT and business stakeholders.
  • A customer centric focus, and process driven approach to deliver consistent services globally.
  • Actively promote ideas, proposals, influence strategy, encourage innovation and manage change.
  • Previous experience of delivering through Managed Service Providers
  • Excellent leadership and communication skills with the ability to collaborate effectively with both technical and nontechnical stakeholders at all levels of the organization
  • Experience in training, communication and presenting to users/stakeholders.


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