Senior Customer Analyst

1 semana atrás


Lisboa, Lisboa, Portugal FARFETCH Tempo inteiro

We are looking for a highly numerate person who is excited to solve business problems by working with big data, interpreting numbers, and consulting with marketing leads, translating insights into real actions and solutions based on commercial objectives.

This role is for someone who is selfdriven, independent, and wants to drive significant impact.


Reporting to the Customer Analytics Manager you will have the opportunity to embrace working in a fast paced environment balancing tactical needs whilst driving strategically for a long term solution.

You will grow technically by embracing new technologies and analytical techniques to solve complex problems, alongside gaining indepth knowledge of business channels and driving value in these channels using data.

WHAT YOU'LL DO Ownership of business critical analytical projects that involve analysing complex datasets in order to produce insights and models that drive strategic decisions Lead projects independently and work closely with your manager, team and business partners to scope, design, develop, and implement a variety of analytical projects, including:
  • Profound analysis to drive strategic decisions
Reporting and understanding drivers of business performance Championing test and learn Quantifying and challenging hypotheses and assumptions Examples include: Understanding top drivers of customer acquisition and retention Sizing impact of trade/Marketing initiatives Experimentation and running postcampaign analysis to understand performance, drivers of this, and how these findings inform future tests Use robust statistical and data methods to build analyses Improve efficiencies and automate analysis to ensure focus is on new valueadd analysis Challenge your team and business partners in meetings to encourage healthy debate and stimulating discussionsWHO YOU ARE Degree in statistics, mathematics, computer science or related field Proven analytics work experience in customer insights, CRM analytics, lifetime value, attribution, experimentation, channel analysis, cohort analysis, etc. Knowledge of statistical methods including data mining, predictive modeling, and reporting technologies. You have a working ability with SQL & Excel Knowledge of Python, R, or similar preferred Highly confident in dealing with ambiguity and scoping work with keen attention to detail A proactive, flexible, approachable attitude with good problemsolving skillsBefore Applying
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